To Whom It May Concern:

I had comcast come to my home to install their digital voice system. I already had the DVR, high def package, and high speed internet with them. Why not save some money and get the digital voice as well? I'll tell you why not. It was halloween day (10-31-08) when the install happened. A young male came to my house with a white van and a comcast logo that had been tossed on the side of the vehicle. He asked me where the high speed internet connection was and if I had a phone jack there. I told him there was no phone jack at that location. He then asked me where the cable and the phone came into the house and I showed him where that was. After a couple of hours he came to me and said that all of the units he had were not the updated version and that he would have to leave and go get the correct one. He left and came back around 3:00 with the "new updated version". A few minutes later he came to me and said that he had figured out the problem. He t0ld me that who ever had installed my alarm system had wired the phone line wrong and needed to know where my alarm system's main box was. I showed him where it was and about 20 minutes later he said the phone was online and we were good to go. After he left I saw that the little green light to my alarm system was not on. I went down to the alarm system's main box and noticed some wires were cut and the backup battery was disconnected. I called comcast and made a claim, had ADT come and repair my alarm system to the tune of about $400. I also got a tracking number for the claim and have called comcast many times and nobody can give me any information on the status of the bill they said would be taken care of. If something doesn't happen soon, I'll start using names.