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flyh8r
August 24, 2009
Unauthorized Debit Charge
I had made a payment to ComEd through my bank's Online Bill Pay. Which sends them the money electronically, if unable then they mail them a check. I did this to avoid the $3.50 charge from making payment over the phone. They denied the electronic payment from my bank and then charged to my account including the $3.50 charge. So now I am left with 2 charges from ComEd and none of the customer service reps can handle the mental capacity of what is going on to assist me. I had to go through my bank to claim a dispute based on an unauthorized charge to my account. Still is inconvenient and ComEd is probably the worst merchant I pay monthly.
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Mad & worried
June 24, 2009
Deposit Request
I have been with ComED approximately a year now. Until recently my bills were always paid on time. However, like the rest of the economy I fell upon hard times, and began late payments. Although My payments were late my balance has never exceeded $200. Once I moved to another location within the same city, they sent a request for me to pay $400 additional to my revolving bill as a deposit. I find this absolutely ridiculous and insensative for a them to even impose such a thing. Obviously if my payments are coming a little later than expected, Im behind and can not afford to pay additional money on-top of my regular monthly statements. This is distrurbing due to the fact Im monopolized by them and can not simply switch companies. Someone please tell me what am I to do?
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Greg
March 17, 2009
Illegal practices
Either I or may Bank made a mistake, and sent my mortgage payment of 774.52 to Comed, and my $48 electic payment to the mortgage company. So all I asked was Comed to give me bakc the money that was mistakenly sent to them. This happen on 2/13/2009. Comed was notified on 2/20/2009 when I found out from my mortgage company about the error. As of today 3/17/2009 Comed has not returned the money I no consider it stolen. I have been on the phone with them several times. After hours of being on hold, I am told I have to prove it was a ligimate mistake. I faxed the infomation they requested on 2/20/2009. Next I am told I have to end my budget rate plan, and pay everthing build up, even though the orginal bills was $48.00, and I have never been late with my Comed Bill. The budget plan is suppossed to keep rate at the same rate though out the year, so some times I owe them, sometimes they owe me, in the end it balances out. I end that plan like they requested a bout a week after the first call. Next I am told they will not issue a refund(It's not a refund, it's money they stole)untill 30 days after the end of the budget plan. I have tried to talk to supervisors, they are never there, I have ask for call backs I never get. I got one voice mail saying the same thing as everone else. How is this legal? One I told them it was an error, they should have sent the money back immediately. If they had sent me $726 dollars that wasn't mine, I would be in ail by now. I they were any other company I would have told them to go to hell and never ever use their service again. But because there it no other electric company, I am stuck. This company's officers should be in jail.
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