On Monday 20/06/2011 we were asked to the comet store in plymouth.to purchase a Panasonic fridge freezer model NR-B54X1-WB. We attended the store and purchased the £1, 299.99.fridge freezer. We were promised the delivery date of the 26/06/2011. On Sunday the fridge freezer was delivered by two male's one of the males then threw the trolley down onto the road where it bounced, because the day was hot and I thought both males looked STRESSED. I offered them a cool drink both male declined one male then took the doors off the freezer to take into the property. as they tried to lift the trolley over the first stop they chip away the ornate concrete which was on the step as they took the fridge over the door step the fridge lifted away from the truck the trolley then damaged my front door step, the bottom of the trolley went into the side of the fridge and scrape up the side of the fridge. One of the males then subjected that it would not show as it would be up against the wall, I informed this male if I had wanted second hand goods I would have bought second hand. Both males then left my house I contacted your customer service department, where I spoke to a female called ANNIE. I explain to this female what had just happened, then I witness one of the drivers put the sleeve of the fridge onto my vehicle which is a soft top convertible at this stage I had lost my temper and removed the sleeve from my car and explained to them that they will pay for a re-spray if there was any damaged. I received a phone call from a female called PAM from the store to say that the goods would be delivered on SATURDAY. I also received a phone call from head office at my works who took the details she said: the men would be spoken to: but was not interested in what happened only to state that when the next fridge WILL deliver on SATURDAY. A male will write down the damaged .TODAY SATURDAY 2ND OF JULY WE AGAIN PHONED YOUR CUSTOMER SERVICE TO BE TOLD THAT WE WERE NOT HAVING A DELIVERY. My husband spoke to a female called SOPHIE. (NO HELP) just kept repeating herself stating that it’s not being delivered. ASK TO SPEAK TO A MANAGER NONE AVAILAIBLE??????? Spoke to a supervisor CALLED PHIL??? Who did nothing but patronised me. he then told me that I had to speak to the store as they had phoned me to say there WOULD BE no delivery I explained that no one had in fact phone. He transferred me to the shop and I spoke to PAM the same person who had informed me of the delivery?????? SO I ASKED HER WHERE MY FRIDGE THAT I HAD PAID FOR WHICH THEY CONNOT SUPPLIE WAS. PAM THEN TOLD ME THAT SHE WOULD PHONE UP THE CUSTOMER SERVICE AS IT WAS DOWN TO THEM?????????? I EXPLAINED THAT THIS PHIL HAD SAID IT WAS DOWN TO YOU????? PAM then said: that PAUL would phone back????? PAM phoned to say that they CANNOT???? Get another fridge and subjected the money refund... THIS IS THE SECOND TIME THAT WE HAVE PURCHASED THINGS FROM COMET AND YOU HAVE NOT BEEN ABLE TO FULFILL THE ORDER. I AM NOW REQUESTING FROM YOURSELFS THAT YOU PUT THE DAMAGE TO MY PROERTY AND MY CAR RIGHT .NOT VERY HAPPY WITH YOUR SERVICE. WE HAVE HAD TO TAKE TWO DAYS OFF WORK FOR YOUR INCOMPUDENT COMPANY.

i bought a hotpont washing maching from them and reported it faulty within 24 hours. they first insisted it had to be repaired but after a heated argument they agreed to deliver a new one. the delivery drivers then ripped my kitchen flooring. this has been going on since march 2011 and its now june and we are only now getting an offer from their insurance company for the floor and they are saying we have to pay towards it as the floor wasnt new. i tried to get help from comets managing director but he coulnt care less and was told by a person in his office that as it had gone to the insurance company, they would not get involved further. this has been the most annying frustrating experience of my life and i wouldnt use this company again if my life depended on it. in the end, they damaged my floor so why the hell should i have to pay a single penny towards getting it replaced. we are not trying to rip them off. we even got someone round to inspect the floor and make out a full insurance quote to show we were being upfront. didnt make any difference.

if i can offer one piece of advice to anyone thinking of making a purchase...DONT USE COMET, THEY ARE USELESS AND COUNDT CARE LESS ABOUT THEIR CUSTOMERS

I bought an Acer laptop and 30 days later a key dropped off. I saw that this had already been repaired before (just glued back in). Getting suspicious, I checked the box and found that there was another broken seal under the one that I opened. Obviously, I had a reconditioned (badly) laptop although I paid for a new one. Comet did not want to know. They said they would repair it, but I wanted and paid for a brand new one. I didn't want a repaired again second hand one. They refused to do anything but send it off for repair. Comet, never, ever again.

I heard about Comet doing a £99 deal where they can repair yout tv for £99, I thought great as I had been to 2 different tv repair men who both told me to repair my tv would be in the region of £200 - £250. I thought great but at the same time a bit wary! I had every right to be!
Anyway...I call the 0844 number and tell the guy that I have already had my tv looked at and its the inverters that are away on it and that has been told to me by 2 different people so are you sure that yous can fix it for £99, I was told yes, I said ok and the guy will reapir my tv that day? yes! And if not in stock they will order it in. I thought ok this sounds too good to be true. I was right!
The guy comes out today humming and hawing mmmmm I wonder if its the power supply, I said No No its the inverters trust me I have had the tv well checked over so I know what the fault is, he said ok I will just open it up and see for myself. Ok you do that!
He makes a call to Bobby at Comet parts who says Oh no John that tv is economacally unrepairable im afraid coz the inverters come as part of the screen. I said no they dont as I discussed this with the very first tv repair guy I had in my house and he was saying thats the good thing about my tv is that you can order the parts seperate! Not in Comets eyes you cant!!!
He said im afraid we will need to refund you £50!!!EXCUSE ME???????????????
No No john, I want the full money back, this was never told to me, yous assured me that my tv would be fixed today, so dont sit there and say it cant be fixed when 2 other people have told me it can!
I am now fighting with Comet to get my full money refunded! I am sooooooooo angry and hope that no one uses comets repair service its a complete farse!!!
DO NOT USE COMET REPAIR SERVICE IF YOU WANT TO SAVE YOUR MONEY!!!

are all comet staff who work at the customer help desk.trained up to be complete arse holes.because the one called keith who works at the rooksley branch in milton keynes is the biggest one i have ever met.he thinks he can repair anything if he was that good he would be an engineer and that he aint.