Brought a dish washer in June 2008, took out extended warranty, it stopped working 1/1/10 so contacted comet services who arranged for an engineer to come out on 11/1/10, when he arrived he couldnt find out what was wrong thought it was the motor so arranged for some one else to come 2 weeks later to fit parts. 2 weeks later after taking more time off of work the engineer arrived for an am appointment opend the parts and discovered some where missing so had to go off to get them, he arrived back that day at 4.30pm so i had beenwaiting all day for the repair to take place, when he looked at the dish washer he said that it wasnt the motor it was the water filter so he couldnt mend it sd didint have the part so waould arrange for some one else to come out that following saturday. well nobody turnt up on the saturday so called comet who said that we sahould have been informed the day before that no one was coming but they had forgotten to call!!! Another wasted day. Finally this saturday gone and engineer arrived at 6.15pm and worked on the machine until 8.15pm then decided it couldnt mend it and we would need as new one!!! We have know been told before we can have our new machine we have to wait for a letter from the insurance company to say the machine has been written off then we have to go to a comet store to arrange for a new machine to be delivered. Yes we have to do all of this ourselves not comet arranging for a replacement machine to be delivered. This whole process has so far taken 7 weeks and we still have no dish washer what was the point of taking out an extended warranty it would have been cheaper to have gone out and brought a new machine with all the time we have had to take off work and phone calls. And after talking to other people it seems we are not the only ones who have had this kind of problem it happens all the time. I for one will never buy any thing from comet again.

On the 2nd january approximately at 16:30 a delivery vehicle from comet, registration numer YG58 ROU hit an adjacent building i.e The Cottage, Lower End when attempting to turn his vehicle around. Whilst doing this he hit the top corner of the roof and guttering, the tiles on the roof have been lifted and moved and the guttering has been smashed.The neighbour Mrs Martin who lives opposite watched the driver of the vehicle do this whilst the passenger of the vehicle was directing him back., the man watching the driver reversing the vehicle looked up at the damge and just got back into the vehicle and they drove off. This occured while we were out.
I will be waiting for a reply urgently due to the current weather conditions the sooner comet gets this repaired the less damage will occur to the rest of the building.
many thanks

I recently bought a laptop and 42 inch tv from Comet. The first day i set the laptop up it had to be returned to the store as it had a faulty disc drive.
Three weeks after having bought the items the TV went on the blink and after calling customer services they advised they could only send someone out the next day.I explained i was working and would not be home until 4pm. They said they couldn't guarantee this, only that an engineer would call to arrange a possible two hour time slot they may come.

Unless i wanted to wait a week for next available appointment and when i was not working.

Having a brand new TV and not being able to watch is most frustrating as well as having to return my laptop.

The customer sevices dept. were not the most helpul either.

I strongly suggest to anyone using the Comet services to think carefully before doing so and don't expect to much help when calling customer services.

Two items bought and over £1500 spent in store i would have hoped for better service from a so called big company like this.

I for sure will never use their services again.

Brought a brand new hp mini 1100 laptop opened the box and the keyboard is faulty, spent 1 hour argueing with the staff at the help desk, she was asking me to prove the fault. i tried but she was saying it was a softare fault, , in conumer right's it states that the buyer doesnt need to prove the fault the seller (comet) need to prove it is not faulty and if it is turned out to be faulty then to get a full refund sat there argueing and argueing for a good hour untill she agreed to get it checked by an engeneer to see if the laptop was faulty and if it was we will give you a full refund she said that the engeneer will not be in today and will be looked at tommorow and i will get a call from comet of the outcome... not 1 phone call had arrived sat home all day waiting for the call no call so i decided to ring in they said to me " oh sorry the hp engineers are closed untill monday" (as it was friday) "and we will contact you on monday and discuss the outcome argued over the phone again absolutley rude manager didnt give a toss about anything i was saying. now waiting for monday to come and 'hp engineers to look at the laptop'

PS I HOPE COMET'S HEAD MANAGER IS READING THIS AND TAKING WHAT BULLSH*T CUSTOMER SERVICE THERE EMLOYEE'S ARE GIVING!!!

I bought a Hitachi 42" flat screen TV from Comet Greenwich store in January 2008. The set broke down in November 2008 and Comet took it away to be repaired. In January 2009 it was written off by Comet and they offered me a 'gift card' and told me to choose another. I declined this offer immediately saying that I wanted a full cash refund of £799.99 as I did not trust their products anymore. The TV which broke down was in fact a replacement and I had had 4 tv replacements from Comet in the past year, all of which stopped working due to the same fault. Comet don't seem to understand that after 4 replacements of the TV I have had enough and naturally want my money back from them which they are refusing. In their own customer guarantee which was give to me at the point of sale in January 2008 states 'If for any reason we can't repair the product we will offer you a replacement or a full refund'. Comet are not honouring this commitment to me and so far have not returned my £799.99.