Avoid these idiots like the plague! I ordered a humidifier that attaches to my furnace. They sent me one that was used. It had hair and lint stuck in the gum that holds the parts envelope closed and the whole thing smelled like mildew. It was disgusting. I emailed and asked for a replacement. I sent it back to them and got an email stating that they had received it. After ten days of not hearing from them, I emailed again. They said that it was processing. Another ten days passed and I called and demanded a refund. They gave me the purchase price only. I got screwed out of $20 shipping costs because they sell garbage.