I bought an altenator from this wreckers in Malaga and installed it in my car. It worked for maybe 15mins of driving time before we broke down at the shops. I took my car to Auto Masters and had a service done and they advised me that the altenator was faulty. I rang the wreckers and explained when/what i bought and that it doesnt work. The guy, who i later found out was the boss's son, told me i could bring it back for a refund. I told him i couldnt not locate my receipt and asked if i would need it. He put me on hold, checked and told me he had a carbon copy of my receipt and i wouldnt need it. My partner travelled the 25min to get there to be told by the boss that he wouldnt refund it. I spoke to him on the phone while my partner was there and explained everything up to this point. He told me "I'm the boss and this is what i'm saying". He was rude and unreasonable the whole conversation.

I wrote a letter of complaint after that conversation and sent it off. The boss called me on my work phone yesterday;

ME: Hello Rebekah speaking
Mike: (said my last name)?
ME: Yes it is
Mike: This is Mike from Commodore Falcon Autos, i got your letter. I put it in the toilet and when i have a sh*t im gonna wipe my *ss with it.
ME: Thats no way to speak to a customer
Mike: You're not a customer, you're a f*cking pain in the *ss.

I hung up after that. That is the whole conversation, word for word. He called me at work just to abuse me.
Arrogant pig of an excuse for a man. Who says that, let alone ringing a chick at work just to hurl abuse?