Last year i consolodated my loan and credit cards into the cba to help pay them off quicker, instead of 7 yrs i could do it within 2yrs,
Because i wanted life of loan, they somehow regenerated my policy so i had two going, Which made it $40 amonth instead of $20
Also had homecontents doubled up which was $100 a month instead of $50
Then I had also cancelled another home contents insurance 2yrs ago but the cba hadnt cancelled it so it was still going after 2yrs when i had cancelled that bank account and hadnt lived there for 2yrs.
So instead of only $70 a month taken they were taking$190 a month at different times and several times i had been charged $30 each if i didnt have money in the account, cause i wasn't expecting any to be taken out i didnt have money there.
I had called cba and insurance a couple of times but none of them could help me they were either rude or didnt believe me but they did return the fees.
Luckily i had gone into the branch and the girl could actually see what was happening she gave me back, any fees, and fixed the account, then a couple of months after i noticed the life of loan was happening so i had to have the amended.
They cancelled one policy of each and gave me the money back and kept the other one going, is there anyway i could get out of my loan because of all this trouble.
The only way i could get the money back was if the insurance companies said if i don't make a fuss, and that they send me a letter saying that my premiums were paid in advance, (so they wouldnt look like they have made a mistake.
I requested a letter stating that i wanted that they made a mistake not me and exactly how much and when they took out the money. (which they wouldnt do for me.
No where had i signed for the extra policies and i had not received any bank statements when i did the amounts were not on there.
This has caused me great stress and many times i was worried and concerned about not having the money,
Also when u call enquiries you don't get that days money going in or out.
Again is there any way i can get out of my loan contract or have someone to talk to about it.
Not happy

We got a home loan through Commonwealth and subsequently we changed all our accounts over to them aswell. When you use internet banking you cannot see what amounts have been taken out until about 3 days later and there is ALWAYS a discrepancy between the account balance and the available funds. The reason I use internet banking is so that I can see where my money has gone. I NEVER had this problem with Westpac or ANZ (the two banks we were with before changing over to Commonwealth). I cannot keep track of my money using Commonwealth's internet banking!!!

We have only been with Commonwealth for around 7 months and that time we have:

- had problems with our home loan in that I called the Commonwealth call centre to see if we were allowed to withdraw the money back off our home loan because we pay more than necessary every month. At that time he told me I could withdraw what ever I liked if it was available but he failed to tell me that the amount available isn't what can be withdrawn and that I would need to keep a certain amount in the bank account for the loan payment at the end of the month.

- I had a problem with another of our loans in which we had our parents go guarantor as they needed a letter stating that the loan wasn't in their name and that they were just the guarantors. My mother went into the bank who then told her that she needed to call the home loan specialists. She then called them who told her to call me so that she could get access to talk to the customer service people. I called the customer service number she gave me only to be forwarded back through to the branch where I was abused by the lady because I asked if my mother could have access to get a letter about the loan as it was a security issue. Fair enough it is a security issue but I was just doing what we were asked to do by the other Commonwealth staff.

- We applied for a loan in which we were told on two occasions had been approved. We were told that we needed to go to the branch to sign the loan contracts. I called the service centre to be forwarded through to the Morayfield branch so that I could make an appointment to sign the documentation. The lady in the call centre told me that I didnt have to make an appointment to sign loan documentation and that I could just go to the branch at anytime. I went down to the branch to sign the documentation and they asked if I had made an appointment!!! I told her what the service centre had told me about not needing to make an appointment so she helped me out. She told me that our loan had been declined!!! I even had a message on my answering machine which had said that it was approved.

I think Commonwealth are the WORST bank EVER!!! I will be making every effort to withdraw all of my accounts and loans from them to go to another bank. I do not have one nice thing to say about them and I hope that people read this before they decide to put any of their accounts with the incompetent bank and then go through all the troubles I have been through with them!!!

Did you remember to read the fine print when you signed up for a bank account because I didn't really take much notice. I signed up for a bank account thinking that they were great because they had no fees... But apparantly the bank was only being nice to me because I had a home loan with them.

When I moved my homeloan to another bank they started charging monthly fees on all of our accounts in my name and my husbands...
The funny thing is that we have had two of the accounts with the commonwealth bank longer than we had the home loan... Probably around 20 years ago...

So when I rang up to complain they just said "bad luck" and that I should have read the fine print!!! I only went to check on the account because I didn't want to get overdrawn because there was a paypal fee coming out..

I would have at least appreciated a warning letter, that after 20 years on two accounts and 1 year on the other, that now I was going to be charged fees??

I am disgusted for the second time with the Commonwealth bank (first time was trying to move my homeloan).

03/09/2008 O'DRAWING APPR'L FEE $30.00 $52.15 DR
02/09/2008 PAYPAL AUSTRALIA $6.99 $22.15 DR
01/09/2008 PREV MONTH ACCT FEE $6.00 $15.16 DR
01/09/2008 DEBIT INT TO 28 AUG $0.11 $9.16 DR
01/08/2008 PREV MONTH ACCT FEE $6.00 $9.05 DR
01/08/2008 PAYPAL AUSTRALIA $6.99 $3.05 DR
01/07/2008 PREV MONTH ACCT FEE $6.00 $3.94 CR
01/07/2008 Interest earned on this account $0.05
02/06/2008 PREV MONTH ACCT FEE $6.00 $9.94 CR