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Todd G
March 23, 2010
Refund on Product that was never delivered
I ordered a Plantronics CS55W wireless phone headset from Comp-U-Plus in early March of this year. After attempts to retrieve the product from UPS and finding that Comp-U-Plus had restricted delivery from pick-up, the product was returned to Comp-U-Plus by UPS. Upon contacting Comp-U-Plus, I was treated like some kind of idiot because I was not home when the UPS deliveries were attempted. At that point I cancelled my order and demanded a refund. I was of course instructed that this could not occur until the product was returned by UPS. Knowing UPS is a very reputable company, I would have to assume that after 10 days the product would have been returned by still no refund. I contacted the customer service manager - Becky Galan, I now know where the customer service reps have picked up their lack of skills. Becky would not even let me speak and spoke over me the entire time I was on the phone. I have emailed the New York Better Business Bureau and will continue to push until I get my $200 refund. This is the worst customer service experience I have ever had and hope to God that many read this and avoid this company.
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Akapel
February 5, 2009
Bad seller
This seller is horrible. I ordered a Wacom CINTIQ12WX Cintiq 12" Pen Display, which I received for $891.94 with ground shipping. When I received it, the packaging looked like it has been repackaged (torn tape on plastic bags, bags looked stretched open and then put back together). I set it up anyway, and as soon as I turned on the monitor I could see 4 or 5 permanently dead or bright pixels, and there were a few more that were tentatively messed up. If this was a brand new product, it would not have that many issues. I have used Wacom products for 8 years, and have never had problems with their products-ever. This is definitely a Comp-U-Plus problem. This is a RESOLD product, and it should be labelled as that- NOT NEW. WORSE is that when I called them to return it, they didn't apologize for their faulty product, AND THEY WOULDN'T PAY FOR SHIPPING IT BACK TO THEM---that comes out of my pocket. Not only that, they refunded me back 15 dollars less than I actually spent, because they were only refunding back their current selling price (which conveniently for them only went on sale the day they received my return). So I am out the $15 + $20 shipping cost, and I have no product to show for it, and no apologies, wasted my time, and they haven't responded to my email questions. Bottom line is that COMP-U-PLUS is THIEVISH, UNRELIABLE, and UNTRUSTWORTHY.
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