Laptop 3 months old screen goes blank. Call tech support get someone that barely speeks english. After 1 hour of explaining that the lcd or inverter is bad ( works with external monitor) He makes me repeatly do stupid things. So finally it goes in for service. I get my laptop back 2 weeks later they reseat the ram. SCREEN STILL DEAD. Call tech support explained issue went thru same troubleshooting got feed up and asked to speak to manager. Got escalated and convinced me to send into service again. In for service get an email stating it will take 2 weeks already been waiting a week. Call esclation line spoke with a guy name Tony tells me he cant do anything for me due to mike being my first escalation guy and he would get him to call me back. Next day no call. Following day laptop come back to me still no call from Mike. Opened box and laptop looks as if a school of 5 graders were given a screwdriver to it. So I booted it up for Sh### and grins wow it works. So i call escalation back and Toni is out on breivement due to death in family well im fed up with it and say escalate it to his manager ive had it with this. So karen get on and tells me she cant do anything due to tony having notes. would have to get Tony to call me when he gets back in. Told her thats not good enough she needs to do something with it. States she would read the notes and call me back still no call back the following day. Called they left message for her. Company is nothing but backwood wann be pc techs, Repair department is a bunch of 5th graders, And escalation department is a bunch of Chimps that jerk your chain with the i cant handle it scam.. If you feel like voicing your opinion on this please feel free to call 1-877-917-4380 Use extension 08 and ask for Karen. She is supposdly the escalation depts boss...So on 4/02/09 tried to call her one more time and guess what gone for the day. Asked to speak to her managaer and guess what he doesnt get on the phone nor take emails or anything. So who do you turn to THE WEB fed up with this company and the run around. My case number is 7500882215 my email address is [email protected] is there any legal recourse????