I wanted to let anyone who has dealing with HP to know of the fact they make up policies for customers as they go. I had nothing but issues with this laptop and it had to be serviced several times. The last time it was sent in. They failed to return it to me. When I called to check on it. They said since your computer was in our warehouse for more than 30 days we have recycled it. Which means the computer that was still under warrenty is no longer mine and they do not have the ability to return it to its owner. I will be suing this company in cival court for the purchase price of the computer since they have my property and have failed in good conscions deliver to me. they had my computer for several months with the faulty driver and then stated they wouldnt fix it due to water damage. There was no water damage and I was ready to prove that so I asked them to send it back to me and they failed to do so. When I called to check on why I hadnt received it they explained they have recycled it the computer was less than a year old. So be careful if you buy an HP product. The customer service is horrible and they are not skilled to answer your questions and stray away from a script in which they are given and further more their call system will be of no help to you if you have aq serious problem. I called corporate offices which you get transferred to a manager of tickets which is just a glorified customer service agent who has more experience at covering hp butt. They enforce policy which is not written anywhere in the contract of warrenty or service repair slips. Which I have everything including the slip which you send in with computer for reapair staqting do not contact me by email since this is my only computer. So what do they do they email you. They dont call you send you a letter. They just hope you will go away. Bad Ethics will destroy a Company and HP you are well on your way to having a bad name and people avoiding your product even if it was free.

Dear Sir, I have written letters dated 19.6.2008, 02.07.2008 and<br />
18.07.2008 on the above subject.<br />
<br />
It is further submitted that upon my complaint dated 19.6.2008, there was<br />
some enquiry from your Pune office Ist by Mr. Durgesh (Mobile No.<br />
9922447177) and subsequent Mr. Sanjay. But Mr. Sanjay for the reasons<br />
known to him played a role that my compliant will not be entertain and<br />
accordingly when I tendered laptop to M/S Syscon at Goa on 17.7.2008, they<br />
said the laptop is OK and regarding problem of left side slot out from the<br />
laptop it is told that Ist give a letter that the laptop is Ok then M/S<br />
Syscon will see what he can do for that.. Accordingly I forced to take<br />
back the laptop in a defective condition. I also informed that to remove<br />
the defect is necessary as it will carry out of country but no cognizance<br />
have been taken and in a defective condition the laptop was carried<br />
abroad.<br />
<br />
When my son who is using the said laptop came in India, I approached to<br />
your representative M/S Simtecs Computronics Pvt. Ltd. at Goa they<br />
immediately said that Cd Driver is defective, whereas M/S Syscon forced to<br />
carry the same in a defective condition, and therefore the said CD Drive<br />
was replaced vide Tag No. IN 03607695 on 06.1.2009. Please take necessary<br />
action against M/S Syscon for their act to force me to carry defective<br />
laptop.<br />
<br />
As far as problems of left side slot out from the laptop, which is<br />
creating lot of problem to carry the laptop which is basic character of<br />
it, no solution is given even by M/S Simtecs Computronics Pvt. Ltd and my<br />
son is carrying the same as it is.<br />
<br />
Besides the above said problems I have tendered my laptop to you for the<br />
following occasion for various defects -<br />
<br />
1. Mother board is failed and requires replacing the same. An indent<br />
was placed and on 19.06.2006 the mother board was replaced under service<br />
tag no, INO 1283326.<br />
<br />
<br />
2. While replaced the mother board, it was not fitted properly and thus<br />
note book was not booting and therefore required to go again to authorized<br />
service provider at Mumbai, because at that time the note book was in<br />
Mumbai, M/S Kay Impex Pvt. Ltd. on 26.07.2008<br />
<br />
<br />
3. For problem with scroll lock key, on being shown to dealer again on<br />
24.12.2007 the key board was replaced on 27.12.2007 vide tag no INO<br />
2674673.<br />
<br />
<br />
4. Again on being problem, as shift key was not working and a blue<br />
light was persisting, the Hard disk was replaced vide tag no. INO 2674663, <br />
on 29.12.2008<br />
<br />
<br />
5. Again on being problem with the speaker, reported on 09.05.2008 the<br />
same is replaced vide tag<br />
<br />
No. INO 3021749 on 13.05.2008.<br />
<br />
6. Again on being problem in CD drive on 02.06.2008, the same was<br />
replaced vide tag no. INO<br />
<br />
3189118 on 03.06.2008.<br />
<br />
7. CD Drive again replaced vide Tag No. IN 03607695 on 06.1.2009<br />
<br />
<br />
From the above you will agree that I faced lot of problems with the said<br />
laptop and still there are problems of left side slot out from the laptop, <br />
which creating lot of problem to carry the laptop which is basic character<br />
of it. With the past history of the said laptop and with the so many<br />
problems occurred in it again and again I am sure that I was sold<br />
defective piece of laptop and therefore I once again request you to<br />
replace the same or refund the amount. Please note that after being<br />
purchased care pack your company failed to provide the required service<br />
and therefore you are liable to pay compensation also, which please note.

I called compaq because I was having trouble logging in with my password, and the rep tried to bribe me and tell me it would be 49.99 to receive any help for this. She did collect my serial no. to my computer first, before telling me this. Then when I spoke to a supervisor, he told me it would be 59.99 to receive any assistance with this and that if I received help from anyone else besides them it wouldn't go well because they would have to break into my tower and they would damage it. This is to make a long story short, the whole time the rep and sup. were trying to bribe me, and now I don't know what they'll do since they have the serial no. of my computer. Do not buy compaq computers, they won't assist you unless you pay them whenever you call in. This isn't the first time this has happened.

I purchased a Compaq Presario on January 12, 2007 from Walmart in Jesup, Georgia. On Wednesday, April 4, 2007 my computer stopped working. I called the customer service department in an attempt to correct the problem. I ended up making three telephone calls which total over six hours (the majority on hold). The only phone I have is my cell phone therefore, each time my cell phone battery would die before I could complete the call because I spent so much time on hold.

When I finally spoke with someone I was told that the motherboard in my computer was bad and would have to be replaced. I was given two options, (1) mail my computer to Compaq and wait approximately 20 - 30 days for it to be returned; or (2) purchase an "In-home" warranty which would allow someone to come to my home and fix my computer. In an attempt to get my computer fixed as quickly as possible, I purchased the "in-home" warranty.

After purchasing the "in-home" warranty, I realized that my computer came with a one year "in-home" warranty. I questioned the gentlemen that I was talking with and he advised me that the only warranty included with my computer was the 24/7 telephone service. I attempted to explain to him that the box on my computer states: "Includes one year "In-Home" Warranty. The fine print states that "On-site services will only be provided if the problem cannot be corrected remotely." To some $140 may not seem like much but I am a single mother with two children and I am disabled. I live on a very fixed income and $140 is grocery money that I don't have to spare.

I have called and emailed everyone and everything I can find attempting to find a person to speak with regarding this situation. I have not received one response to my telephone calls or emails at this point. I am not happy with the customer service and I am very upset with Compaq & HP's lack of concern over a customer's complaint.

First of all, my computer was less than three months old and it should not have experience these problems but if it did it should have been repaired by HP with no expense to me. Secondly, no one should have to spend so much time on hold waiting for your customer service reps to answer the call. Thirdly, the customer service reps were rude. The became agitated when you could not understand them but they don't speak English well. Lastly, my computer included the one year in home warranty and I should not have been required to purchase the in home warranty to have my computer repaired.