I opened an account with compass bank in nov of 2010 so far i have 1500 nfs they bounce anything and everything, they even bounced stuff in pending even if the charge was cancled.
i had fraud activate on my account been trying to close it they wont close it. so no iam 715 neg my account we told them to close my account they wont. they guy at the bank said was closed,
it was not closed. and they said i had pay for the nfs cause we never closed it. we talk to bank manager and hire up . nothing its still opened and collecting bounce fees. we told them we were
not going pay those charges. this bull. they are fraud . and they keep takeing things through my account and keep bounceing it . and they dont care. they can eat the nfs. this there fault.

Six days prior to our official closing date on our new home, they inform us that our interest rate will not be 4.8 to 5.1 and changed to over 6% on a 30 year mortgage. We only used Compass because of their affiliation with our builder Toll Brother's in Colorado. Suddenly, we are stuck between a rock and a hard place. This change was based on our 1099 status...a fact that Compass knew in September when they began our loan application process. We are livid about this and wonder if we are the only ones out there. Until they make some corrections or modifications, we are determined to give them the most bad press we can. Do not use this bank! They are not to be trusted.

In the summer of 2009, my fiance and I signed up for their Rewards Program (4 points for every dollar you spend) when we opened up 2 checking accounts with Compass Bank, then a third account a couple of months later. One of the offers at that time was double points, so for every dollar I spent I would receive 2 points. I was told that these points could be used to receive gift cards, rolled over to airline miles, etc. My fiance and I are getting married at the end of February in Costa Rica, so we decided this would be the perfect time to go see how many points we had racked up. In November we went into our local branch office to try to redeem these points to help us out with the cost of our plane tickets. That's when we found out that we had NO POINTS because we didn't go online to register after opening the accounts. We were not amused. We asked the guy in the branch office to fix it, but he shook his head and told US to call customer service to get it fixed. We did. On the phone, customer service told us that they understood, but to retroactively receive our points, we would need to resolve that in a branch office. Back at the branch office, they passed the buck to the people on the phone, again. Finally tired of the game of hot potato they were playing with me, I took the few thousand dollars out of my savings account and closed it out. When asked why I was closing it I said, "Poor customer service." to which the girl replied, "Oh, I'm sorry." I said, "I keep hearing that but nobody will lift a finger to fix the problem I'm having" to which she replied, "I'm sorry."
Over a hundred thousand dollars per year was directly deposited into my accounts into that financial institution. I closed one of four accounts with three more to go, once I transfer my automatic bill paying to another bank. Even when told my money and accounts are going else where because nobody here give a damn, all I got was, "Oh, I'm sorry." You're not sorry, you're apathetic and you obviously have enormous management and customer service deficiencies.

$7 fee for cashing a check at their bank when you don't have an account, even when the check from compass bank???

I went to compass bank today to cash a check my mother wrote to me to reimburse me for things I've paid for for her. I don't have an account with compass bank because I already had an account elsewhere, and they've pissed me off so many times in my few dealings with them that I won't open one there.

Now this? This bank is now owned by people in Spain. I am as far from a protectionist conservative as Newt Gingrich is a liberal, but I say people should PULL THEIR MONEY OUT OF COMPASS BANK AND GO WITH AMERICAN-OWNED BANKS. Argh!

Compass Bank has repeatedly taken fees out from our account with no reason. When you call the customer service line, they tell you that the mistake is YOUR fault, even when it's not! This isn't customer service, it's legalized stealing. And apparently, there is NOTHING you can do to them. The banking commission isn't interested, and they tell you to get a lawyer. But seriously, if you could AFFORD a lawyer, you wouldn't be getting any NSF fees, now would you? Any lawyers out there looking to make a name (not to mention money) in suing one of the biggest scams in America?