complaint : CARRIER AC
It is to inform you that I, Mr.Ranjeet Jaura, is a resident of 2017-A, sec-3, faridabad had bought an CARRIER AIR CONDITIONER - ESTRELLA MODEL ( 1.2 ton ) from BALAJI TRADING CO., SIHI GATE BAZAAR, BALLABGARH on 26 /06 / 2009, but right form the day of purchase has been suffering its diformities and inefficint working problems due to some internal fault . after several complaints to the authorized ealers the whole machine was change and a new AC was issued, but still the satisfaction was not gained and the respective problem continued . hereby . we again complained to the dealer but this time he asked us to complain to the CARRIER CUSTOMER CARE, so as per that we compalined ( COMPLAIN no. BEL1791 or DEL1791 ) at their centre and they told us that the problem will be surely solved by our technicians . afterr 1-2 days they send their illskilled technician who was not able to even handle the situation . He even added to the malfunctioning of the machine . due to unsatisfaction, we again complained to the authorities, COMPLAIN NO. DEL7749, BUT THIS TIME NO ACTION WAS TAKEN . AND WE SUFFERED WITH THE FAULT MACHINE .

after that we complained several times ... but their did not respond to our single complaint
complain no. #
1. DEL7749
2. DEL1831
3. BEL1791 DEL0175
AND MANY OTHERS WERE REGISTERED ..

after that once they sent their technician who told ur that this ESTRELLA AC manufacturing has been stopped by the company due to several faults in this respective model . he even said this problem can not be handled and faults will prevail . even if by some handy operations he fixed the problem, but after few days the same problem would reoccur .

Even after spending a big amount for buying the AIR CONDITIONER our satisfaction was not fulfilled and we felt like somewhat cheated and betrayed .

Our guarantee period is getting over within couple of months, but still they are not listening to our problem

Its a request that respective action should be taken against CARRIER AIRCONDITIONING & REFRIGERATION LTD . They should be ordered to replace the AC or give our money back with interest .

hope our complaint gets full hearing .
i would be highly obliged and thankful to you

yours sincerely
RANJEET JAURA
ADD- 2017-A, sec-3,
HOUSING BOARD COLONY,
FARIDABAD, HARYANA
PIN - 121004

Tel no. 0129-2210835
09873584934