I was scammed by Complete Savings. I purchased a bird feeder from CountryStoreCatalog.com and was offered a $10.00 coupon. I did not accept the coupon because I do not purchase from this company on a regular basis. That was 16 months ago. I have been charged $12.00 a month since June of 2009. I never noticed because of the low amount. I emailed Complete Savings and they cancelled my membership and offered a refund of $48.00. I want to know about the rest of the $180.00 that they stole from me! I've filed complaints with the BBB in both Connecticut and Pennsylvania(Retailer's state), the Attorney General's office of both states, and with the Federal Trade Commission. If everyone who has had this happen to them would do the same, maybe they would stop scamming people!

I received unauthorized $12.00 charges on my debit card for this company for 4 months whom I had never heard of until the charge posted to my account. I have charges for Complete Savings Company stating I have a membership. I did not sign up for anything and I don't know how they got my credit card information. Can't imagine this is legal; at best it's clearly deceptive.

Monday April 19, 2010 I checked my American Express Card Activity and noticed a charge of $12.00 from Complete Savings Norwalk Transaction Date 4/15/2010. I didn't recognize this company nor did I ever do business with them. I traced back on the Card Activity pages and realized that the charges stemmed all the way back to 03/15/2009.

I called American Express and spoke to a customer service advisor who verified the charges and the name of the company along with the date the charges began. I told the rep. that I did not recognize the company nor did I remember creating an account with them and since the $12 per month charge was so low that it never jumped out as a Red Flag of fruad. The rep. advised me that he will block any further charges and will credit back to October 15, 2009 which is 6 months rather than the full year. I was advised that I should have noticed this fraudulent business earlier to clear off all charges beginning March 15, 2009 and six months is their deadline to report fraud and open a complaint and be credited the charges back. He suggested that I contact Complete Savings and ask how they got my information and authorization to create an account.

I called Complete Savings and spoke to "Jeff" a customer service rep. who told me that either I or someone at my address that I gave permission to create the account and agree to the $12.00/month fee. I told him that if I had created an account and agreed to the monthly charges, I would have saved this information on my computer including the User ID and Password that he told me they had confirmed via email. He appologized and offered to reimburse me four months worth of fee's or cancel the account right now...but I should go to their website to see all the benefits and discount savings they provide to their members.

I asked to speek to his manager and he conferenced in a man by the name of Carl Grant, who was reluctant to provide his last name. He wanted me to confirm my email address and I told him that since I had already given him the account number posted on my CC activity report, he should already have that information. He offered me the same as what Jeff had already done and I again questioned why I shouldn't receive credit from March 15, 2009 when the first charge to my CC was posted. He then told me that my account was created on February 15, 2009 and I had a 30 day free trial of their services and was indicated that I needed to cancel this service within 30 days if I did not want it. I told him I had no idea how I even got involved with this offer in the first place and he told me that it was through JustFlowers.com; I asked what is title was and he told me he was the assistant supervisor and I asked who his manager was and he replied "Ada". I asked for Ada's last name and he paused and I asked again and he told me it was "Butler" but her shift had ended. I asked him who I needed to speak to in order to resolve this situation and he told me to call back on the same toll free number and inquire with the Correspondence Team; anyone who picked up the phone would assist me.

I then called "JustFlowers.com" and spoke to a customer service rep asking her to check any account I may have opened with this company giving her my name and the name of the recipient that they may have sent flowers to. She searched back to February 15, 2009 and could not find any account in my name nor were there any orders ever placed with their company. She told me they were affiliated with Complete Savings and that I may have went thru them, but when I asked if I had there would have been a process date from them and a confirmation of delivery to the recipient. She just told me that I needed to clear this up with Complete Savings and asked if she could be of any other assistance and I told her no.

I pulled up www.completesavings.com and noticed several links including this one and all of the number of similar to exact type of frauduelence to many other individuals. One complaint linked this company to another website: www.webloyalty.com who is in the process of a Class Action Lawsuit for obtaining private information such as an email address, full name, and CC account number, for the purpose of creating a customer account without authorization from the individual.

I called back to American Express and explained to "Heather" who noted the previous call where they set a block to any charges from this company and the 6 month reimbursement. I told her that when I went online to check on www.completesavings.com, there were many links regarding fraudulent behavior and scam including the associated partnership of www.webloyalty.com who is under investigation of online scam picking up individuals personal information and financial information without their authority. Heather at A.E. told me that she has opened up a full investigative inquiry that will date back to February 15, 2009 thru their last charge on April 15, 2010.

I have read through other posts on your website and I hope that completesavings.com will also be named in the class action lawsuit and shut this corporation down.

Hi. I have no information on this company, Complete Savings except that they are deducting $12.00 from my checking account each month. I have never signed up with them. I sent an email to [email protected] and they told me that they cannot locate any account from me until I provide them more information by email. I have no phone number or address for them. I have asked my credit union to stop any deductions but I want to know how to get a full refund since I have no idea who or what they are??

I just received my credit bill and there were 2 charges of $12.00 each. I don't know what this company is. I did not order anything from them. I am cancelling the charges on my account. These people should be arrested.