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karaohio
August 11, 2009
where do i begin?
Someone used my information to order Acai Burn in March of this year. I called them and resolved the situation when I saw the charge on my statement. Apparently it also came with a membership to Comprehensive Weight Loss, but it took me about 5 months to notice this because it was only about $10/month. When I did realize, I sent an email and was answered with the cancellation number. I called the number, got to an agent, and explained my situation. He asked my name and I gave it to him. He said for some reason it wouldn't come up and he could pull it up by email, address, phone number, or zip code. I gave him my email since I discovered the charge through an email confirmation. He told me that he could cancel the subscription, but could not refund any of my money. I told him that was unacceptable and, having worked as a supervisor in a call center myself, asked to speak with a supervisor. After about 10 mins the supervisor- John W. - came on the line. He said that he had worked on fraudulent accounts before and that if the account was fraudulent the information on the account wouldn't match up with mine...but since his agent had already verified my information such as address, phone number etc. that it must be my account. I told him that the agent had done no such thing and that the only information that I had given him was my name and email address. This went back and forth for a minute with him insisting that I had verified information that I had not until he flat out called me a "fucking liar". Those were his exact words. I finally gave him my real address which, ofcourse, was in a completely different state than what they had. He did eventually give me the credits (or so he said-we will see :)), but I am still in shock over the whole experience. It must be really tought to get employment at a company that only requires you have enough schooling to learn profanity. What's that today, like 3rd grade? Just wanted to share. I'm sure that my situation is not out of the ordinary for such a company.
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