Just found this site when investigating Computer Associates. They have played me using their auto renewal tactic. They forward an email saying that they intend to renew the Software License and provide a link to use if you want to decline. The link page requires nonexistant information be entered before allowing submittal. Therefore, you can't cancel. They then bill the account and enjoy the shelter of saying that I some how agreed to the renewal. It is impossible to contact them via telephone in any meaningful way. They are able to bypass an account closure and bill the replacement account. Just today they were able to somehow forward a charge from eleven months ago to my new account. I have no idea how they did that. I too can attest that their software is weak. I had a virus walk right through it.

The credit card company should refuse to serve these companies. Where are the consumer advocates these days?

I am SURE I am not the only victim of this scam from CA Associates (formerly Computer Associates Internet Security Suite). Sadly, I had to get burned TWICE before I decided to fight back and really start making problems. I bought their junk software from Tigerdirect.com (who won't help and couldn't care less that they help the rip off!) only because it came with a 'FREE 2GB COMPACT FLASH DRIVE'. The rebate stated I needed to send in a 'screen shot' print of my current anti virus software / license (Kaspersky) along with a copy of my invoice and original UPC. I DID!

Weeks later I got a post card stating that my rebate was INVALID because I did not provide proof of a 'competitive product'. So O took another screenshot of my license and sent it in again with the post card as instructed.

STILL NOTHING! When I check, the only thing I get is it telling me my rebate is INVALID. The first time it cost me $40, this time it was $45. Isn't there some class action suits already working for this!?!?!? I am sure I am not alone on this!

HELP!!!

FYI, the rebate states this:

Provide proof of purchase of a competitive version of a CA recognized security product from McAfee, Symantec, Trendmicro, Webroot, Lavasoft, Intermute, FBM or other manufacturerrecognized CA competitor. (MINE WAS KASPERSKY ANTIVIRUS)Send copy of original invoice or a print screen of the Help/About screen (see below for instructions). http://www.carebatecenter.com.