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Bekarmino
September 17, 2010
Forcing feet to inconvenience
The main reason for booking tickets online is for the convenience of not PHYSICALLY going to an OUTLET to pick up the actual tickets. Over and above, it would be assumed, as a result of your good planning, that you would not need to sit in a line at the event. It so happens that I purchases 3 tickets to the taste of joburg and need to collect these tickets physically from either Computicket, Checkers or Shoprite. I complained online and the feedback (which was prompt) was more like a generic computer explanation that the reason for this is security. If I am not mistaken the banks and VISA verification protects both the end user AND the supplier of the tickets against any fraud, which I may add, adds time to process of booking on line on [Hidden Web Address] My honest opinion is that they are using this method to force customers to visit their retail outlets and increase feet in their stores – this I take as an insult to all internet users and would expect Computicket and Shoprite to manifest a much simpler and direct method of delivering tickets to customers, as they are not achieving their objective of the internet’s simplicity.
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January 28, 2008
Scam and cheating!
I have always had a pleasant experience when I booked tickets via computicket's online services, but today I am very very disappointed! I booked 2 tickets for a cricket ODI between WI and SA for Sunday, 3 February. When I received the confirmation email I noticed that the seats were not in the same row so I phoned the call center. They cannot change my seats and I cannot get a refund on the tickets even though there is 2 seat next to each other available in the same section! Why would me and my finance want to go to a cricket match if we cant even sit together?! They are also very quick to take your money, but when you need some help and service they just shrug their shoulders!
How does your booking system work in the first place? Why isnt there a warning stating that the seats aren't next to each other? How does it happen that single seats are left open? Dont you start at the beginning of an area? The person suggested I should sell my tickets and see if I cant buy the seats next to each other. Where am I going to find someone that is going to want to buy 2 tickets that doesn't even sit next to each other?!
This is such a disappointment! Thanks for nothing ComputTicket! I sent an email to them just after the phone call, almost 3 hours later and still no feedback or a replay!
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