I moved into a new apartment in a private house on june 2010 and was pay my electric bill on time every month. On september that very same year i had received and electric bill that stated "amount due none", so i called the company to find out if there was an error on my bill. They told me that because i had overpaid on my last bill the remaining was rolled over to the next month, meaning i had paid two bills in one month. Then from the month of october 2010 i had received the same bill stating "amount due NONE", so i called con edison again. On november 2010 they finally decided to send an inspector to my apartment to see what was the problem and his response was the meter box was removed so they couldn't get a reading. When i asked con edison who would be responsible for removing the meter box for my apartment they said that i had to biscuss that with my LANDLORD who lived on the first floor in the same house, so i did. His response was there was a storm and the wind blew the meter box away, and that con edison was responsible for fixing it which i obviously did not believe. The BIG MYSTERY was were was i getting power if my meter box was removed. Anyway this mess went on until febuary 2011, to make a long story short i have this month alone i had received three electic bills all due in the same month for $800. I strongly believe there is somthing fishy going on and i am going to get to the bottom of it, what should i do?

I've dealt with some extremely unhelpful low-level employees in the past. I've worked previously for a federal govt agency, I'm a veteran customer of Verizon, and I've read Catch-22 a bunch of times -- so I know how absurd these interactions can get. But NOTHING comes close to the mix of gross incompetence and outright abuse I've endured at the hands of Con Edison. One of their customer service representatives in particular (who identifies himself only as "Mr. Acevedo") should be fired or perhaps shot.

I have a mother/daughter house & get 2 Con Ed (appropriately named cause they are con artists) bills every month. A recent review of the rates indicated that despite the fact that I am billed for the exact same time period on both bills, and they are both for the exact same address, the rates are different. I spoke to some bimbo at Con Ed who confirmed that it was a mistake, & a supervisor would call. That was ONE YR AGO, no phone call. Finally, got a phone call from a supervisor, who explained that because 1 apt. consumes more, then it is charged at a higher rate. She said, "If you buy 3 oranges at .75, then 6 will cost you 1.50". Thanks for the math lesson, bimbo #2, but we weren't talking oranges. Wrote a letter, with copies of bills enclosed, explaining that I already pay more for 1 bill because I consume more, but charging a higher rate is double dipping. If I buy 1 gallon of gas or 10, the price per gallon is the same. You wouldn't believe that the response I got was, "when you buy 'premium' gas, you pay a higher per gallon price". WHEN DID I ASK FOR PREMIUM ELECTRICITY? Isn't it all the same? I wrote them again, & enclosed the bills again, this time the lower bill, which had less consumption, was at a higher rate!&()$#^^*)$# Did they respond? No. But, they keep 'zapping' me, I guess that's their 'premium service'. It's time for the public service commission & elected officials to get involved.

I was hurt at work back in July 2009 and as a result fell behind on my rent and bills. My job which initially didn't want to take me back until I filed for Unemployment finally did, but at 2/3rds of what my pay was.

I managed to pay off my Phone, gas (National Grid), and electricity(Con Edison). Six days after I paid the electric bill fully I get a bill for the same amount, plus $112, which from what I can tell is not what I owe but a "deposit requirement". Basically the letter says that my electricity will be cut off if I don't pay it.

Not being homeless is my priority and I'm not going to be able to pay anything until the beginning of February. And that still won't be a $112 deposit.

Can someone advise me on whether or not I have any legal recourse?

Thanks.

I can say as an executive of my own company that you can try but you can't always please everyone as a company. Now, having said that, Edison doesn't eve try to provide customer service. They just tell their employees to say, "Sorry, there is nothing I can do." My favorite part is that you have to go through a process to speak to a supervisor. They actually refuse to let you speak to someone of authority.

My issue was that I moved into a 3, 000 per month condo. We were told we had till the end of the month to switch power into our name. Well, Edison came and shut off our power. The reason: previous tenant had not paid their bill in months. We let them know, we were in fact NEW tenants and gave them our info. They said the earliest they can have our power on is 72 hours. Yikes! We begged but no budging. We struggled through 3 days and on the day they promised I called midday to follow up. Yes, they said, someone will be out by 5pm. At 6pm, no had come to turn our power on. We called and they said they have an after hours team, to wait until late. No one came. We called again, they said, "No one is going to come, you are under investigation. You will need to prove you are new tenants. We had to fax our rental agreement, and ID. They said in response that they have the right o let us know the findings of their investigation in 72 hours. We "begged" to please turn on lights and they said they cannot. 72 hours came and went and they did not let us know and did not answer the direct line their gave us. We called yet again and they said they didn't have information. Mind you, I have been without power for 8 days by then including the weekend. My husband even offered to pay the previous tenants 300+ bill just to get our lights back on. They refused. They finally responded to our calls and said that they found that we are in fact new tenants but under the circumstances they require a 200 dollar deposit. For what? They would not tell us. So we called the next day, the only opportunity I had to call was at 5pm. After 35 minutes on hold and being transfered 3 times, they tell me I cannot pay by phone and I need to walk in cash. What?! So, now, 10 days later, I will be walking into a LIQUOR store which is their nearest payment center and pay 200 dollars for a deposit because Edison is in fact the most awful business I have ever been forced to pay my money to. I will write every single person at that company head if I have to, given the impact on me and my business of not being able to get take a decent shower, work in my home office, cook food, on and on. I've lost time and money because of their incompetence and I don't believe I have ever been this upset by a companies blatant disregard.