I had went online to purchase a ticket from ticketsnow.com on Wenesday July 6, 2011 to a Rascal Flatts show in Ohio for July 22, 2011. I put in all my information and clicked to buy the ticket and they gave me an prder number and everything. Later that night like after 11 p.m. they hadn`t taken the ticket off the site yet, so I checked the next morning after 10 a.m. and the had finally taken it off. The next day I called ticketsnow and the person I talked to told me the ticket was as good as mine they were just waiting for the seller to confirm it. I waited until the next day and noone had called or sent and email or anything from this site, so I called them back. The lady I talked to said the ticket was no longer available, when i ask what she meant she said, well they tried to contact you ( WHICH WAS A LIE noone had contacted me, I was home on Wed., Thurs., & Friday) and she said when they couldn`t reach me that they sold the ticket. I hung up with her and the more i thought about it the madder I got, so I called back, this time I got a male representive, and he informed me of the same thing that my ticket was no longer available, but the guy didn`t say anything about them trying to call me, he simply said that if 2 people were trying to purchase the ticket at the same time that the seller would sell to the first one he got. Now, my understanding of purchasing tickets online is that if you click to buy a ticket they are suppose to take that ticket off the site immediately until it is confirmed by the seller, my ticket was left on that site for sale the night i put in to purchase it, I know at least until sometime after 11 p.m. and before 10 a.m. the next morning. This is a horrible site to purchase from, either they are scamming people or the sellers they deal with are. Although they didn`t charge my credit card for the ammount of the ticket, they caused me to end up with one pit ticket from another site for my niece who has cerebal pausey and takes seziures and cannot be left alone at any time, and no ticket from them so that i can be with her. Ticketsnow.com didn`t notify me neither did the seller, therefore i didn`t have enough time to cancel the pit ticket from the other site before it went through. So now, I am stuck with 1 pit ticket to a show that I need 2 for and I can`t get a refund ! I think Ticketsnow.com and the seller of this ticket should be held accountable for their actions! I have noticed alot of complaints similar to mine on here and my question is how many more is it gonna take before they shut these people down or at least do something about it?