I have had Conexis for my Cobra administrator for several months and have had nothing but problems. When they first took over for the employer they cancelled me and several other ex-employees insurance. After much hardship we were all re-instated. Now last month I made a payment on -line on the 23rd day of the month. I had more than adequate funds in my account to cover the payment. I paid two month premium at once. I double checked the routing and account numbers. I printed the confirmation page. Then on the 8th day of the following month I received a notice that my coverage had been cancelled. I called and spoke to a customer service representative who said I must have made some mistake because the payment did not go through and so my insurance was cancelled. I asked if I had any options and was told no. Asked if I could speak to anyone else I was told no. I was told I could file an appeal. That was it. I called in again and given the same abrubt treatment. I was told to file an appeal but told my appeal would fail. I asked to speak to a manager and was told that I would probably get voicemail. I told I would try anyway. Was put on hold for 30 minutes. No voicemail. Finally hung up. Will be getting an attorney.