My insurance was cancelled for no reason whatsover. I never received a letter of cancellation, telephone call or email. I tried to log on to my account two days after I made an e-payment only to receive a message that my insurance was cancelled and I no longer have web access. I was trying to reach soemone at Conexis to find out why I had not received the open enrollment information. If I had not done this my husband would have incurred thousands of dollars in medical bills for a scheduled surgery in just days of this happening. My payments are made electronically 2-4 days before the begining of the month. No one at conexis could tell me what happened. When I questioned the customer service person I was told" all we know is that there was an error." Conexies has non existant customer service. I was ale to correct this "ERROR" through my husbands x-employer with NO HELP FROM CONEXIS.