My coverage for COBRA terminated as of 1/31/2011. I paid $320.45 for the premium due 1/1/2011 thru 1/31/2011. They had no problem accepting my money. I received statements from my insurance carrier that my Janujary 2011 medical expenses were not covered due to "no coverage". I called the medical carrier and they stgated CONEXIS advised them my coverage terminated 1/21/2010. I called CONEXIS on 2/4/2011 and spoke with Tim. He advised he would make correction. I'm disabled and was advised I would need a Certificate of Credible Insurance from my insurance carrier to apply for new health insurance. I called the carrier on 2/7 and was advised correction from CONEXIS never received. I have tried calling CONEXIS everydone since 2/7/2011 but the message indicates unable to take call due to bad weather then hangs up. The bad weather was over a week ago. I have also sent 3 emails requesting this correction with no reply.
I only have 63 days from date of termination to get this certificate.

VERY POOR CUSTOMER SERVICE. I have already placed a formal complaint with the Texas Department of Insurance, but this may take up to 6 weeks and this will jepordize my ability to apply and receive new insurance. It's a shame their customers always have to suffer for their poor service.

As far as I can tell, this company has no customer service whatever. I set up an ACH transfer to pay my daughter's COBRA premium. There was some issue with the transfer, but Conexis never contacted me until I received a cancellation notice! I have been able to get a little traction with them through the insurance agent, but absolutely no response whatever to phone calls, emails, and letters. Shocking, disgusting behavior by a "service" company.

conexis is terrible our city contracted them to manage our Flexible Spending Accounts. They refuse to approve medical expenses because they don't think it's necessary for you to have those procedures, you can summit your proof of all the medical procedures you had done and they will only choose to pay the smaller bills and tell you that is the ones the IRS will take and the others you will have to pay yourself or you will be cancelled and the money you are putting into this account will be off limits to you untill you satisfy or pay them pay for spending your own money when you try to get in touch with them by the time you actually by passed everything you are put on hold for 20min. once you get a hold of some one you will be told that you need to re-submit the paper work again and they will not acknowledge that they have the copies you provided because it's your responsibility to make sure the medical procedure you are having done is covered by them before you walk in to the doctors office or else you are out off luck and you have to pay . I can't believe companies still use them when they have some many complains filed on them throught the BBB

RE: CONEXIS FSA Admin for University of California employees
3/19/2010:

SUMMARY CONCLUSION: I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having corporate cash flow problems from what I've experienced and they are holding a lot of our money which we may never see again.

I am having similar concerns as the COMMENT POSTED ABOVE about CONEXIS who administers the University of California FSA employee accounts. It almost seems like they are having CASH FLOW PROBLEMS which is scary given that they get the payroll deductions automatically and up-front. I hope they are not going bankrupt. :-{

MY EXPERIENCES: Most recently, I have submitted four claims to them for reimbursement going back over 30 days now for the 2009 year and the current, 2010, year. According to CONEXIS, two claims I submitted last February (2010), via mail, in two separate USPS mailings on different days; well, they say they have NO RECORD of them when I followed-up with them. Obviously I don't have "proof" that I mailed them. So I FAXed them a letter with my distress and copies of the claims I had previously USPS mailed them. It has been a couple weeks now since they received my FAX, yet they have NOT been processed/paid/rejected/acknowledged in anyway. Even more curious is that they requested documentation for some of my 2010 benefit card charges (VISA), which I FAXed to them in early March, and they were accepted within 3 days. It is curious to note than when documentation is sent to substantiate charges they have already paid via VISA, those get processed in a reasonable time, and maybe because they do not have to send you new money. However, for the claims reimbursement requests that would require them to physically send money directly to the customer, those now take weeks/months to process assuming they don't somehow disappear from their radar. This may be an action of convenience on their part. I can't help but wonder. I have about $750 in 2009 claims pending. If they can hold me off until 4/15/2010, then by law they can keep my money.

A couple of other 2010 reimbursement claims I mailed about 10 days apart have not been processed either. One dates back to March 1st of 2010 (~20 days ago). I'm suspecting they may be in the process of losing those claims, too. Yikes! The last reimbursement I got from them was 2/22/2010 for 2009 charges I incurred and submitted a claim to them on 2/2/2010. 20 days, but it got processed eventually. The last four claims I've submitted however, NOTHING! I've started keeping a confirmation report of the FAXes I've resorted to in the last week or so to give my complaint more credence than mailing documents to them via USPS. I think I'm going to contact my local campus benefits office to see if they have any insights into what CONEXIS might be up to and call them on it.

Regarding your complaint about blocking your benefit card, this same thing happened to me. Once they send you a request for documentation notice, they are very quick to block your card just a few weeks later if you don't immediately respond. Last year I tried to use my card for a co-pay and the charge was denied. When I called CONEXIS then and there to inquire as to why, the gentleman told me it was because of a 'request for documentation' notice several weeks prior. However, I was adamant that I had sent in what they requested and he was able to access and check something in their database tied to my account which showed the documentation I had sent them (apparently they scan everything into an image database). He acknowledged that the documentation was received, but for some reason "it never was processed" He could not explain why YIKES! I asked him to take the hold of my card so I could use it to pay my co-pay, but he said "I'm not authorized to do that" and he would need to send this other department a request. I asked him for him to call me when it was fixed, but he said he wasn't allowed to make "outgoing calls". Yikes again. CONEXIS messes up but there is no phone call telling you when it gets fixed, NO apology, NOTHING. About 2 days letter, I checked my account online and they had processed the documents they had and reinstated my card 'privileges'.
Given all this, I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having cash flow problems from what I've experienced and they are holding a lot of our money which we may never see again. Sad, but maybe true.

I just hope I have sufficient time, before 4/15/2010, to get their attention which I think I know how to do.
I'll let readers know here what the outcome is.

Conexis has the absolute worst customer service department. The overpaid a claim and I caught it. I immediately called them before they had paid me and told them about the situation. The lady on the phone explained that I would have to wait until the claim was paid and then mail them a check back. I asked her why they couldn't just cancel the payment before it was issued and she said it was because it had already been "processed". She then became agitated that I would even imply that they had made a mistake and put me on hold for several minutes without warning or a reason. When she got back on the phone she asked me if I was ready to write down the address to pay the money back. I wrote down the address and then told her that they have the worst customer service department.

The next day I called back to get a different person. A lady named Martha answered the phone this time. I asked her if they would be able to debit my account because according to the website they allow for when Conexis makes overpayments. The lady said there was no way they could debit my account unless Conexis had made a mistake. I asked her to look into the overpayment and after she was finished researching she said that it is apperant that Conexis made a mistake but there was nothing she could do about it. I repeated to her that she had just previously told me that if Conexis made a mistake that they could debit my account and she works for Conexis so she just admitted that they made a mistake. The only thing she could tell me was that the call was recorded so I would definitely have to send the money back now because I was honest about the mistake in case the IRS pulled the call records and heard that I admitted that there was an overpayment. I asked her if I could speak to a supervisor. After a couple of minutes on hold Morell got on the phone and said that there is nothing they could do and I would have to send a personal check back in to the address I was given.

What customer service call center would say they made a mistake and then tell you that you have to fix their problem. I am sure that I am not the first person to have had this issue with them so they should have the capabilities of fixing the problem without requiring the "customer" to take care of their problem. I have only been with them for 2 months and they have already caused a problem so I am not looking forward to the next 10 months.