I purchased 3 mattresses from Conn's .One each for my parents and one for myself.Within a month of sleeping on them, the pillow tops started to "break down". They got worse and worse, so I called them.It took 3 months to finally come out to check on them.They used a measuring tape and took pictures.The guy never layed on them to see how deep they sagged.The guy said I would be hearing from them in 2 days.Then 2 weeks went by and no response.Then they said they would replace 2 of them, but the verdict was pending on the 3rd one. So I called back the next week to see when they were going to replace the 2 mattresses and they said they decided not to replace them.The store manager said it is not his problem and they salesman will not talk to me either on the phone.I have also sent messages to the home office 2 times and still no response. Well, the sad thing about this is, my Dad is totally blind and keeps falling out of the bed because the sides of the mattress has no support, and my Mother sags so deep she can't get out of the bed at all...She also has lung cancer and is bed-ridden and undergoing chemotherapy and radiation...That is sad..I told Conn's this too, and of course got no sympathy... Two of the mattresses are Spring Air and the other is a Serta Perfect Sleeper-Windsor. Both are queen size.I had to take my parents bed off the bed frame so they don't have far to fall when they do fall off the bed. If this is not resolved soon, I will have to call the BBB and the San Antonio Chamber of Commerce and any consumer protection agency there is. I cannot get an address for Serta and Spring Air, but hope to soon. There is a federal agency on mattresses and pillows and I will contact them to complain about all the mattress factories if they aren't going to make them correctly.