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Shaye
January 10, 2009
Poor Service
First and foremost, I tried so hard to work with Conn and its uneducated staff in resolving issues that their suppose to be knowledgable about. I get more respect speaking to the automated system. In February 2008 I went into Conn's to look - not purchase - look at a laptop. The representative that quickly approached me when I walked into the store. The representative bombarded me by showing my laptops and the sales there were currently having. I ended up purchasing this item with the understanding to the representative that I gave paid monthly and want my paynents to remain on the 4th of each month. From February 2008 to January 2009 and to this date, nothing has been changed and I know I've talked to over 50 people back and forth trying to get this resolve but they don't return phone calls and when you go get them on the phone, their extremely ruin. Once I pay off my account, I will walk away and I won't look back.
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November 10, 2008
Laptop service issues
My laptop is under warranty, and I recently gave it to Conn's service center to be repaired. It now has been 4 weeks since my laptop has been in the service department. This time frame is unacceptable. I've left messages with upper management, but have yet to receive any phone calls. The customer service with this company is ridiculous. I've spoken with store employees, and still no phone calls from management. I've sent emails, and still no return phone call or email. I want to know why my laptop has been in service for so long, and when it will be repaired or replaced.
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September 17, 2008
Collection harrassment
9/10/08: Jeff, a Conn's collector called my home & I told him I had made arrangements to mail my furniture payment in on the 15th of September. My payment was late, but I had made arrangements. Jeff insisted that I make a payment over the phone, I told him no, & hungup on him. Jeff called back & my ex-husband answered the phone & told him that he needed to get me back on the phone, I needed to pay my Conn's bill. Then on Friday 9/12/08, getting ready for a hurricane, another call came in, I told this lady, the same thing. Through out the day, different family members answered the phone, it was a recorder stating my Conn's bill was due. This was repeated on 9/13/08, but on this particular day, my grandson answered the phone, a lady told him she was from Conn's & needed to speak with me. He asked the lady do you realize we just went through a hurricane? The smart ass stated" Oh, a hurricane, where?". 0n 9/14/08, I finally got through to customer service, verified my payment aggangements. Within the hour the recorded messages started again, went on until 8:00 pm that night.
I will never buy anything from Conn's again. Their collection people are on the verge of harrassmening people.
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