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April 26, 2008
TV - Repair Center
I brought a TV in February of 2008 from the store in Mesquite, Texas. When we get it out of the box the power button would not work but we were okay with that since we had a remote control. On April 5, 2008 I put a VCR tape in the TV and it would not reject. I took my store in Euless, Texas and was told I had to leave it. I kept calling the repair center because no one would return my phone call and tell me why no one had started to work on my TV. I was told that the service center only had one tech because the home office cleaned house because the repairmen were not doing their job. Finally on April 19th I received a call from a Lloyd just to tell me that there was water damage and that is why the power button would not work and my warrant would not cover water damage. I explain to Lloyd that the power button did not work from the day I took it out of the box and I clean and have no children in the house so I know that I did not put the water damage there. He could not tell me how long the water damage had been there and was not concern at all. I explain to Lloyd that I had the Euless store check before I left the TV with them and the only thing that was wrong with the TV was the power button and the VCR tape not rejecting and I wanted my TV back. He was only to have the manager, Terry, call me and still I have not heard anything. I have called and had to leave messages with their home office and still I have no return calls or my TV. I will never buy anything from Conn’s and have call the Consumer Fair Trade and everyone else I can think of to help get my TV back so I can take it to a true repair center. Any suggestions
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February 14, 2007
Nothing but a problems!
I bought a Poulon 38' riding mower from the Conn't located at Wheatland, and I20 in Dallas,Tx. First use out, it stopped, and had to be pushed up a 1/2 acre of HILL, I called Conn's it would be two weeks BEFORE someone could get out here to fix.
They FINALLY got there, they said it was fixed. First time out again it broke down! I took it this time to Conn's myself, I wanted my money back. They gave me a user-mower to use until mine was fixed. After two weeks my mower was ready, (so they said) it lasted two mows, again I call conn's, repair comes out after a week, says the belt was bad. I asked him how a belt can be bad after '4' uses?? The belt cost us $38.00!!
I went to Conn's and talked to the manager, they still would not give me my money back on this hunk of junk! I went to mow again the gear would not shift, I again call Conn's the repairman shows up and says now the transmission is gone!!!
He said he would be back as soon as it comes in, that was three weeks ago!!! How on earth can a Transmission be gone in 8 uses?? I want my money back, so far its still under warranty. I again go to the store 02/12/07 to talk to a manager. The only manager there was the Asst who was on the phone. I stood behind this man 20 minutes at no time did he speak one word to me!! He saw me standing there, and totally ignored me!! The very least he could of done was say 'I'll be with you in a minute', a salesman even went over to him, and said I was waiting to talk to him, NO RESPONSE out of him!!! I used my cell at this point to find out the area manager's name, I told the CSR on the phone that I was STANDING in the store, and STILL COULD NOT GET HELP!! He said he was forwarding my info to the Area Manager for him to call me, two days later I still have not heard from him! All I have is a broke rider, that has been nothing but a pain since I bought it! Calling Conn's does no good, going to the store is no help, Area Management does not return calls, I at this point do not know which way to go.
I do know I want my money back!! The warranty will be out soon, and if it wouldn't run with a warranty, it sure is not going to run without a warranty!!
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