This is christopher i have been with conn's going on three years now with there products i got a loptop back in july-09 in this past november i saw a piece came aloose on my laptop i took it up to conns at the beginning of december it took the all of december to let me know they were not going to repair it. they say they left me a message never got a message on my cell. i've called help desk, customer service, service manager, alan shephard whom is never in office. i'm am fed up at this point i was advised to come here. they want me to pay 269.00 for a laptop that only cost about 550.00 conn's want give me the real price of it claim they don't know anymore. but that's almost half of what the laptop cost i also never got a warranty paper from conn's when i first purchased this merchandise. i just asked if i wanted one. by the way this laptop was a floor model. i also explained that to them thinking they would say ok and fix it they said no. i not only sent it in for that issue but my dvd drive made a rumbling noise i sent it in for that issue as well i was told by a greg service manager that because it was damaged they won't fix anything else until i pay the fee. that's not even stated on the warranty. i'm really tired and hope you guys will help me. as i was advised conn's just went through a lawsuit with warranty issues. And at this time im ready to go to court as seeing that is the only thing they understand. you can try this number 1-800-280-1514 suppose to be an alan shephard