In November I got 3 nintendo ds's for my 3 kids. These were suppose to be combined withmy orginial acct.. however Vann at the Cherry Ln store did not do this. He set it up on a seperate account when doing a add on for me for the starter kits I forgot to get. This created a huge problem. I went back to the store Dec 17th.. Vann redid the contract and assured me this was corrected.. and collection calls would cease since this was a STORE MANAGER error. However this did not. I continued to get harrassed 4-6 times a day.. I called customer service.. the resolution dept.. and finally I go to the Euless store and with the Credit processing dept.. Dustin.. the STORE MANAGER... assured me that with the purchase of my furniture this would rectify the problem.. I read the contract.. saw the amt from the old acct added to the new... things were good to go.. Oh noooo... collection calls again.. Still have not been able to get this resolved... Dustin has faxed the contract to corporate.. and I have spoke to the resolution dept... and spoke with Nakita and Kia... and have been assured that the old acct is in process to be closed.. but they can't say when... The Offline dept that handles this... can only be reached electronically.. no phone calls.. and they do not respond to the Store, or anyone else... I have been dealing with this for almost 4 months... and they could careless the amount of hours I have put in to resolve this issue.. They claim their motto is SATISFACTION GUARANTEED!!! Well that is a bunch of bull... They only care about the sale.. after that they could careless... Hence the name CONN'S!!!

Think twice before dealing with this company and if you ahve no other choice.. good luck to you.. you're gonna need it!!!

Kimberly