I have nothing but trouble out of conns applience since I started buying from them in 2001. I have half my house invested in conns you would think that would count for something but it does not. Every applience that I have bought from them I have had problems with. I know that they are the retailer and not the manufacurer but they stand by their product when they offer a warrenty. Their sales people are RUDE, their managers are RUDE, and their customer service people are RUDE! They want there payments when they are due but they do not fix things that are broken. There telecomercias when you call state that customers satifaction is guarentee, but when you mention this to them they laugh, and tellyou that they do not guarentee anything. There telecomercials also say that they will replace you product if you are not satisfied, but what they do not tellyou is that they will if you bring it back within 10 days and that there is hidden fees attatched to that. They also do not tell you that if it is something that they have to install you can not bring it back because you have to have an unsed product and all of the origanial packaging. If you pay them check by phone they take too much out of your account and they will not replace it. They never admit to their wrong doings and if you tell them about their mistakes they will laugh. They do not care about consumers I give the 500 thumbs down. they are the wors company I have ever been through and I will never shop with them again. I have reported them to the BBB and now I am contacting all my local media sources in Beaumont Texas, I hope to put a STOP to all the misery they have caused their consumers. If you would like to join in the effort Please call your local media sources. It seems to be the only way!