I purchased Washer & Dryer. The sales lady who happens to be the evening manager also sold me two kits. One was pair of hoses for the washer, and other kit included the VENT and the electrical cable for the dryer.

During the installation, the W/D had to be moved around couple of times to fit the area, and the vent kept popping out from the dryer end. After the drivers left, I had to move the W/D one more time to fit right, and the vent popped out again. As I moved the dryer to secure the vent, I noticed that the technicians had installed a USED VENT full of LINT with nicks and dirt over it. The 4 prong electrical cable didn't look all that brand new, but I am not certain.

I received the delivery on Jan 23rd, 2011, and today is Feb 8th, and I haven't used them since the delivery, and still I don't have the resolution.

On Monday Jan 24th, I called the customer service who told me to call the store. The sales lady who happens to be the manager, kind of took the information in disbelief, but never called me to let me know the outcome. Three days later, the delivery people called while waiting outside the home. Since I could not get home within 15 minutes, I told them to leave it outside, and ONLY THING THEY LEFT WAS A CLAMP that was also missing at the dryer end.

I have called in at least 3 times, to various delivery location numbers (Beaumont, Lafayette), they promised to deliver, but didn't show up. Today, Feb 8, 2011, I called the store again in the morning, and talked to another store manager: Manager 2 who never returned the call. I missed the call from 337-233-7736, and when I called back, and after holding several minutes, the service agent told me they don't know the reason for the call, and nothing is scheduled for delivery.

I called store manager #2 again around 4:30 PM, who took the information again, but has not called back.. I called the store again 6:30 PM and store manager#2 would not take the call, and sales wanted me to leave the message. I took the old vent to the store @ 8:45 PM, and talked to Manager # 2, who would not replace the vent even though he could clearly see the old L shaped piece installed full of lint. His reasoning was that what they sell inside the store is different item than what truck brings in.. He told me that I have but no choice to wait out at home... RUN AROUND and nothing but RUN AROUND..

Conns lies when they say they are number 1 in customer satisfaction.. In my books, they don't serve to be in business. They are an organized rip off..