I purchased a new front loader & dryer from Conns and was told that my $60.00 delivery fee would be refunded. Several months later, I got an email stating "Purchase did not include the minimum purchase of the required product(s)." These are not cheap at this store and we paid (cash) over $1000.00.

Not to mention the other bad news...during the delivery & installation of my new washer, the crew damaged my hot water pipe and I had to shut off my water for 4 hours before the repair man could come to my house. (This happened on a Sunday morning!) Then, since it was both an emergency & a Sunday, the repairs cost me nearly $200.00.

I was going to purchase a new (all stainless steel) fridge, stove, and microwave this week. I've been saving up to purchase the items (cash) for my wife's birthday and was set on going back to Conn's, that is...before I got the email notification of the rebate (or lack thereof).

I have found out Conns is the worst place to shop for the electronics. I the very first time I bought anything from them was 2 years ago. I wanted my washer and dryer delivered. I was told by the salesperson that they would deliver the next day. Of course, they can not give you the time. So we sat down and waited. The call never came. So I called them. They told me to give them more time. They never called, turns out the salesperson put the wrong date on the delivery. No one bothered to check on it and I ended wasting a day of work because of their *** mistake. I later spoke to a manager and said I would be reimbursed for my delivery fee but it never happened. I have walked in the store and talked to customer service on the phone and every department they have to solve this problem but nobody every did. They have even told me that they have no record of the problem and that it never happened. OMG I can go on. Then, One time they called for a late payment. I went ahead and gave them my card info. and told them to run it on a specific date. Before I hung-ed up I confirmed the date and she said I will run on this ### date. Well, She ran it that same day, left me with $3.00 on my account. I called them Because I was trying to pay for a doctor's visit and Conn's told me the salesperson had made an error and they apologized and that was it. I was so angry. Another time I was two days late. I pay the late fees of course so I do not expected them to harass me for a 2 day late payment. So I Call the customer Service to ask for an extension and the gentlemen who answer sure you just have to pay for an extension and he told me your next payment will be due next month. So I was fine, Well next day I get a message from the secretery at my work and it's Conns. So I call after work, a lady answers and wants me to give a payment. I answer I have made arrangements. She told me that all I had done was payed late fees and she needed my payment. I restated that the gentlement had told me my payment was due next month because I had filed for an extension. She said I was only listening to what I wanted to hear and was not understanding her. But I had only spoken to the man, the day before. She made me so upset, I asked for the manager. The manager came on and said oh, I see the extension, on the other page but the info was the update on the main screen. What on Earth! Who is doing their job at Conns. They hava awful customer service and nobody resolves anything. Oh by the way, I have two more stories about Conns but I am already tired of typing.

I went to the Conn's store in Corpus Christi Texas on October 14, 2010 to purchase two televisions. I was going to spend $2000.00. When I asked the manager if there were any special deals for purchasing two televisions he rudely replied no! John Ortiz lost you a customer and a sale. With that attitude he is not interested in customer satisfaction. You are losing sales and money with this rude saleperson. I wil not purchase anything from this electronic store. Your salespeople need training in customer service. John Ortiz is not manager material.

If you make a purchasing at Conn get all you need the first time if you go back and they talk you in to adding on to your account don't do it. it is a rip off. they charge you 3 time for interest. if you have 3 years on the first item then after 3 years you should have pay your interest and the product. if you add on you continue to pay the same price even if your first item is completely paid off with your interest. And the amount due should only reflect your 2nd purchasing and interest. it shouldn't keep being the same, you've paid them off and you're still paying interest CONN you have the right name CONN artist. REAL RIP OFF.

I received a letter from conns stating that I was pre-approved for up to 5, 000.00 credit. I go to the nearest store which is 30 min from where I live. I wait about 2 hours for the salesman, he comes back and tells me I am only approved for 900.00 dollars and I still have to leave 20% down in order to get the merchandise that I wanted, he proceeds to tell me that my credit changed since the day that I received the letter.I received the letter on 8/22/10 and I went to the store on 8/24/10.I do not understand how my credit could have possibly changed in a 2 day period. I think if anyone should receive a letter like this they should throw it in the trash can where it belongs, because these offers that this company offers are untrue and is considered false advertisement. I would not recommend this store for anybody.