I bought brand new TV, Had the TV for 28 days and the TV quit working so i took the TV back to the store. Then they told me that i could not get the TV repaired and that i could not get my money back . They told me that i had to get the TV reparied . mind you this is a 2500.00 dollar Tv they have had my tv for 28 days and still do not have the TV repaired . tHey have bascially stole my TV and will not give me a new TV or will not give me a excgane or my money back .. I will neve do bussiness with Conns agian. nor will any of my children nor will any of my employes .. I would never want any boudy to go threw what i have gone threw in the last 30 days . Even if you can save 200.00 $ it would not be worth the risk that you might have to deal with any of their customer service. PLEASE TAKE MY ADVICE AND NEVER BUY ANYTJING AT CONNS ..

I review your service as very poor because I did everything that was required of me and it has been since December and I still have not gotten a response. I would like to think that someone would have enough courtesy to call and let me know what is going on with my claim. It seems as if you all say dam the customer I have made my sale and that is all that counts. I have brought several appliances from your company and to no ado they have gone out before time and now since I lost so much food you all don't want to take care of me, whats really going on.

Conn's Texas took an unauthorized payment from my checking account they abuse the information you give them when you make a payment with either your check card or check do not give them this infomation make payments at location. Call them and stop them from doing this to you by recording and faxing-No Unauthorized Payments do not open an account with this Company they are know for Lemon Appiancse, Poor Customer Service, Warrenty Fraud and Now Theft with Customer personal checking account Ruthless Collection they do not work with customer they steel from them Beware of Conn's.

worst example of not only of general sales ethics but supposed HIGH END retaliers I have ever seen..I refuse to darken their doors again. Staff (including Dallas Cop for security) were more iterested i the Dallas Cowboy game in the TV dept. than customer milling around looking for assistance. I could have walked out of that store with a deep freeze and not be noticed. Sales clerk left for lunch mid transaction wile we stepped outside to have a cigarette to kiill time while the guy inside was pulling his head outof his ass. Then when the money thing was transacted, we werte informed the TV was actually at the hub across town, wherein we waited another 45 min to get the damn TV into the car. Its like they pass out Valium to their employees upon punching in for work. Total time for simple TV transaction, 3 hours. I hate to cut this blog short but I have to get on the road and finish my Sunday tasks today (Monday) that were ruined by the lengthy "Conns Experience".

For all you who deal with Conns please before you give you debit number or Acct. number listen. I had made a payment arrangment with Conn's to debit my Acct. on 3/29/09. However, they debited my Acct. on 3/27/09! This put my bank Acct. in the overdrawn status. I then contact them and was apologized to and was asked if I wanted to cancel this payment and they would send me the check. However, I said to the gentleman that it was okay that Conn's could just refund my 2 overdraft fees. The gentleman was very kind and said not a problem. I needed to fax over a copy of my statment showing these fees and they would mail out a check. To make a VERY long story short it is now the middle of July and I STILL have not received a check. I have been told stories from over 10 different employees (to include managers) that they never received the fax (after 4 employees including a manager stated they did). Then to help them I offered to just put that amount on my husband's account to save them time and paper work for the check and was told no that the check was on the way. I should recieve it by July 13th or 14th. It's now the 15th and NO check. It gets better...I then call Customer Service and ask what the status on the check is and get told that the check request was just processed and they could not tell me if I would receive it by the end of this week. Then I asked to speak to a manger. WELL...it got even better Yolanda (which provided me with her ID #) told me that the check was requested to be mailed. However, the accounting department had to approve this and this process from start to finish usually takes 30 days! Then she proceeded to explain to me how this process works...up to 4 managers having to approve this payout, and then it be forwarded to accounting. I then asked her for the CEO's e-mail address or someone in that area because they need to know how things are being handled. I was then denied that and she then became very short with me and stated to log onto Conns.com. I have informed her that I had already done this and it gives no info of e-mail address or corportate number. She then stated I would have to e-mail [email protected] to get a response. This web link brought me to this. Oh, I forgot to say that she did transfer me to a department that only handles service delivery complaints. WOW! Great manager!

So needless to say I have WARNED everyone to not make payment arrangements with conns for them to debit your account for future billing unless you want to go through what I am STILL going through. ONE more thing the Manager's need to work on their customer service skills!

For all who have read thanks for reading and this has helped relieve some stress!!