after loosing my job because of the fallout of the american economy, i was unable to make the monthly payments on hte merchandise i have had from conns for over two years now. i began getting phone calls from conns collectors every day from as early as 7am till as late as 10pm, no joke. i mean every hour on the hour. i finally told them i could not afford to make the payments anymore and for them to come and pick up their merchandise. i guess i pissed them off cause they began threatning me saying i would be taken to court for the remainning balance and began calling me names. The floor manager called me back and told me i was being a selfish bitch, i told her i was sorry but i could not afford to make the payments she continued to call me a sellfish bitch and that i would be dragged into court for the balance i still owed. i dont know why this lady was so upset at the fact that i couldnt make my payments any more but someone needs to do something about this. she never said her name but she had the accent of an african american.

i work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.
I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!!!

To whom it may concern,



I wanted to inform you of my recent experience at the Conns location in Plano Texas.

I had made a previous purchase from this location from a salesman named Chris Cherry. It was for a Toshiba 46" LCD tv and was the "last one in their stock" in March of 2007. Even though I bought it with the understanding that it was new in the box, it had been previously open and used. When I got it home, it had a noticable squeal from the unit so I contacted Chris the following day. Since the store didn't have another one, I decided that the best course was to get a refund. I took it back and received a full refund (after a minor amount of grief from the store manager Casey Rucker). I felt, at that point, that Conn's had stood by their product and put the customer ahead of making a quick dollar.

On March 6th, 2008, I referred my future father-in-law to Conns when he moved here from Alabama and needed a new television for his living room. We again used Chris Cherry and the Plano location for this purchase and he bought a 52" Samsung LCD tv and paid over $2000.00. Once again it was the last one in stock. This was a brand new house that he moved into and had no way of installing the tv or testing it until the 8th of march when Dish Network was scheduled to professionally install it. It stayed in the factory sealed box until this happened. As soon as the representative from Dish hooked it up it was apparent that it was defective right out of the box(again). Doug (father-in-law) called the store right away and talked to Chris and Casey Rucker who told him that there was nothing that they could do and that he needed to contact Samsung to get it repaired. The following day we took the tv back to the store for an exchange or a refund, and after talking to the store manager (Casey Rucker), discovered was not an option unless we wanted to pay about $300.00. I left Chris Cherry a voicemail which went unanswered.

I work for a retail car audio electronics company that is nationwide and understand what is going on. You have a commisioned based company that does not want to have to take a $2000.00 dollar hit. The salesman doesn't care because he has got his cut. The store manager doesn't care because he saved a $2000.00 refund from his daily/monthly goal. I would think as a company though someone should "step up" to a higher standard and realize that in the long run this will do nothing but hurt Conns reputation and longevity in the marketplace. Currently, as the way it sits, I, nor Doug, will EVER do business whith Conns again and will discourage anyone from doing the same. Please return my e-mail or call me and make me feel good about your "Award Winning Service".



Sincerely,

Ted Hill

DECEMBER 19 2008 I REPORTE MY WASHING MACHINE WAS BROKEND . I CALLED THEN LIKE 20 CALL .THEY TOLL ME TWO TIME I GOIN MONDAY .THEY NEVER CAME I LOSE TWO DAY A WORK .WAY FOR THEN AND THEY NEVER CAME . BECAUSE THEY NO CALL ME TO SAID THEY NOT CAME SO IN MONDAY THE 2 ND HIS CAME TO MY HOUSE IN HIS CAN MAKE THE MACHINE WORK HIS SAID HIS GOINT TO CAME NEX TUESDAY MARCH 10

Its just the harrassing phones that Conns does. They are not happy with just
one call a day. They call about 4-6 times a day. Then you get put on hold and
you have to wait and wait and wait some more.
Yet they get mad if the the bill is not paid. Why don't you put a human on the
phone when you make these phone calls. People are more likely to answer to
a human than to being put on hold and having to wait till you can get to us.
This is not at good business.