I bought a tv at conns for no interest if you make minimum monthly payments. I was offered to skip a payment with no penalty so i took it. my last payment was due in november, but because i skipped a payment i still had a balance due. i thought the skipped payment could be paid in december. i paid what i thought was my last payment. i called conns to check to my balance and to my suprise my balance that should have been zero was over $900.00 . i called conns and was told rather rudely that i should have read my contract, my balance had to be paid by november 17 . this is decpetive and dishonest .

This is kind of a long and drawn out ordeal… In October of 2007, I opened an account with Conn's. I paid every month on time and even added items to my account sometime after. On May 12, 2008, I purchased a 73" Mitsubishi Television. The sales rep's name was Billy. I was told, upon signing the contract, that the new monthly payment for my Conn's account was going to be 176.00 for 3 years and that I was able to skip Mays payment, since I added a new item.

When I went in to make my first payment I was asked which account I would like to pay on. I was confused and asked what they were talking about. The cashier I was talking to called corporate and when she got off the phone she said they just hadn't closed out the old account yet (when you add an item, they add your new item to the remaining balance and create a new account, closing the old one). I made my 176.00 payment and left.

About a month later, (in July), I started receiving phone calls and letters in the mails saying I was past due on my original account. Since it was about the same time my “new" account was due, I decided to talk to someone about it when I went in to pay July's bill. It turned out, instead of closing my old account (which was 92.78 a month) and combining my old account with a new one, they left my old account open AND created a new account for 178.00 a month, which meant my old account was past due for two months.

I was informed by one of their employees (the same cashier I talked to before) that it was against Conn's policy to allow a customer to have more than one account open. I talked to the Store Manager and he told me that, despite the mistake, I was responsible for both accounts, which would total about 270 a month. I told him I could not afford that and if I had known, I wouldn't have purchased the TV in the first place.

He said that I could do a voluntary repossession, which would go against my credit. I was ticked because had Billy (the salesman who made the mistake) combined the accounts like he was supposed to, he would have been able to tell me my new payment would be about 270 dollars a month and I would not have purchased the TV.

I walked out and decided to contact Conn's Corporate Office regarding the matter. I talked to a lady named Lilly and her supervisor Iris in San Antonio. They said 178.00 is what I was supposed to pay for everything, that they didn't close out the old account, but that they did combine the prices of the old account with the new account.

I talked to the Store Manager again and he said that Corporate didn't know what they were talking about. I went back and forth with these people for a month. THEN, I ended up getting in contact with someone from Corporate in Beaumont (their main headquarters)… They told me basically what the manager had told me. They confirmed that no one was suppose to have more than one account and apologized for their employee's mistake. However, since I signed the contracted, I had to pay the two separate accounts.

I asked them if I could pay the 176 dollars that Billy originally told me I would be paying, and just extend the contract for a longer period of time. They said that no one was allowed to go past three years on their account. I told them I couldn't afford to pay what they were asking and that they should work with me since their employee screwed up. I talked to so many different people who gave me the run around.

One person I talked to in Beaumont told me I could combine the two accounts and refinance it, another person told me I couldn't refinance because I hadn't had the accounts long enough and now another person is telling me I can. It seems like the right hand doesn't know what the left hand is doing.

They admitted to their screw up and say they want to work with me, but they can't help me the way I can afford it. It is now November and I get calls every day, all day long, from Conn's. Two of their employees (one male and one female), not only call me from an 800 number, but they also call me from a personal cell phone number, and when I don't answer they call 5 or 6 times in a row, sometime even after 9pm.

When I do answer or call back to try to settle things, they tell me the same old stories, which gets me irate. When I tell them I can't afford to pay what they are asking they get really rude and when asked for their names they won't tell me. I finally told the male, to take me to court. He said, “We don't have to take you to court we can come repo all your stuff." At this time, I was so ticked that I told him “good luck finding where I live, since I moved".

He said that it didn't matter because they had my social and could call my family and friends. He asked me if I could borrow money from my parents and I told him it was not their responsibility to pay my bills. He said, sarcastically, “want me to call them?" They have since called my family and started harassing them. My parents' names are not even a reference on the contract. The way I see it, Conn's Corporate is like a parent to their employees as a parent is to their child or children.

When their employees screw up, they are responsible. Instead, I have to pay for their employees' mistake by having Conn's go against my credit whether they repo it or not, because I can't afford to pay. Basically they are allowing their employees to commit fraud and do whatever they want to get a sale. I just don't see the fairness in it all. They should omit one of the N's from their name, because they are con artists.

I have bought a boxspring and ultra plush with warranty for 1878.03 in 01-12-08 and have been trying for 4 weeks now with promises to come on diff. dates to look at my bed. I had surgery 4 weeks ago and can not sleep in the bed because it sags in the middle. Im tried of trying and I want full refund since yaw can not honor are work with me plus I have called store manager Pete in Webster and he asurred me he would get right back with me now twice and nothing. I have bought alot from yaw these past years and payed all off I can not believe yaw are so careless on this and so many have made promises and I am still sitting here waiting.my phone number is 281-330-1421 and this is under 281-291-0318 which is a wrong number that also yaw couldnt fix.

We feel like we are being scammed- Recently we went to Conns in Round Rock, TX to purchase a Television. We purchased a 61' Samsung DLP. After afew days we started to notice tilting and bowing of the picture and also made a slight popping sound. We took the TV to the store a week after the purchase to return it. The manager was very awkward and was not helpful at all. He stated that there would be a 15% restocking fee. Which is very wrong because the TV has a manufactures defect. He stated that the service Tech needs to come out and check the television in order to not get charged the restocking fee. The day the tech arrived he stated that it was tilting and bowing and that it was a manufactures defect. He had me take pictures with my camera to email to him for proof. After a week of delay he went back and stated on his report that there was nothing wrong with the television. We were very frustrated by the situation so we loaded up the television and took it back to the store. The manager stated that they have found at least five Televisions with the same defect but we are not able to return it. The service manager needs to approve the return. The television was left at the store with the manager. We have records of everyone we have spoken to and the pictures to prove everything we have done to resolve this situation this is our next step. This cant be true- the television is defective and we as customers should have right to return it. It has been 2 weeks and still no resolution. We are being severely mistreated by the store and the tech. I need help to resolve this situation as soon as possible.

My complaint is regarding a Lift cabinet I purchased in October 07. The cabinet broke two months later. I called conns to come and repair Cabinet and have disrespected and ignored since then I financed the warranty and still no calls or responds.

Beware people!