I live in a complex with submeters. When I noticed my water bills varying constantly in usage, I brought it to my apartment manager's attention. I then started tracking meter use DIRECTLY by taking daily readings from my submeter. I caught this company billing me about 200 extra gallons per month, consistently. The meter was tested and is accurate. Conservice customer service gave me completely inaccurate information which was verified by the technicians at Conservice via a conference call between me, them and apartment management. This company is refusing to send a technician out for free to my complex to test the rest of their "metering equipment" as their technician lives about 5 hours from my complex. They actually expect my apartment management company to pay for this even though my management company has MANY accounts with them nationwide. TRUST ME...this company is tacking extra water usage onto your bill EVERY month. I was gone for over a week and my bill was the same as previous when nobody was in my place that entire time. Toilets and everything else have been tested for leaks and are NOT the problem. On top of that, they lie like crazy and put the blame back on the apartment management. They tried to tell me that my manager has my unit listed as TWO occupants but that is funny, because I only get charged garbage for ONE occupant. They have an excuse for everything. The BBB gives them a C- rating. I am also looking into the legality of them charging the online bill pay fee as I believe it is illegal. DO NOT MOVE INTO ANY COMPLEX THAT USES THIS SERVICE. My bills are higher than any place I've ever lived and I've lived in the same city for over five years! CONservice is an appropriate name. If my latest bill is not adjusted, they will find themselves in small claims court.

Our apartment complex just recently obtained the services of Conservice to handle the utilities (i.e. water / trash). I don't mind being billed for these utilities, but they don't seem to be consistent with each months' billing.
I also have a hard time accepting a service fee of $3.25 so they can send me a bill. Plus this company will nickle and dime you...
for example:
Conservice gives you less then 11 days to pay by mail, charges a $3.25 fee to pay by phone, charges a $3.25 fee to pay online...

This company is finding every which way to take your money.
Is this legal to have such a short time frame to pay by mail?