I opted to use consumer cellular rather than my current AT&T because I could save $25.00 a month & with no contract.I was billed for the 1st. month service of $49.10 before I received the 2 phones and had already paid the $ 123.17, which now totals over $172.00. The phones are junk and I contacted to get info as to how to return. I mailed out the phones and they received them 5 days later. However, their po0licy is to not return my money for 21 days after the phones are received. I have contacted them an 3 occassions and have had no luck. They are useless people working for a useless company and if anyone uses them, be prepared to be ripped off. I am disappointed in AARP for the backing of the Jitterbug phones, which consumer celolular charges $100.00. Not a dealo for those of us on limited income trying to save a few bucks .

I am a victim of cell phone fraud. I get 30 phone calls on my cell phone consecutively and the caller says that i called them. The purpose of this scam is that i pay by the minute plan. I bought my cell phone from Consumer Cellular and the phone that i bought you can not id the # until you open the flip phone. This happens everyday for months now and i finally decided to see what it's about, . All the callers are so sorry even if i cuss them out. All the people calling are from other states. I have become familiar with fraud through a friend who has lost everything through a different kind of scam.I can tell by answering this calls that this thugs are nothing more than scam artist racking up minutes for them and the cell phone company. I have reported this to local police, state attorney general, FCC and FTC and I have told the phone co. that i am investigating this. Since it is small it looks as if they will get away with it forever. THIS IS A BROILER ROOM AND A SCAMMERS PARADISE

I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you'll have to buy a new phone. That's a direct quote. Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy.

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Unbelievably, I was then told in no uncertain, terse terms: We will not accept the one phone back. We do not accept broken phones for return. You can keep that phone, it is yours now.

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The phone WAS NOT BROKEN! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.

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Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. We are different.

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Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.

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Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.