DO NOT EVER PURCHASE A WARRANTY FORM THIS COMPANY: CONSUMER DIRECT WARRANTY SERVICE OUT OF REDDING CA, THEY WILL NEVER COVER YOUR CLAIM

I received a call from Eddy Sax on 1/3/09. He was offering a manufacture’s extended warranty. It seemed like a good deal so I purchased one. He claimed it was bumper to bumper and per the paperwork “Direct claims payment to the repair facility right when the repair is made (no paperwork or hassles on your part)”. In July of 09 I received a letter from the Consumer Direct Warranty that the place selling the warranty miss represented the actual warranty and that it is not a manufacturer’s bumper to bumper. The gives me a phone number to call to ask questions but no one answers. They give me the option to either continue the payments for the coverage or stop. But get this, they do not offer any of my money back (close to $1000). Out of the $1000, $300 went to the seller of the policy and the rest to the warranty company. Because the seller is now being investigated by the FTC his funds are frozen but Consumer Directs funds are not. Consumer Direct made no effort to return the money they took form me under false pretense. If I wanted my money back the only way I could do it is, according to the contract, send a notarized letter within 30 days and 200 miles requesting the refund. I must also include all maintenance records. Now I read (on the last page of the contract, under definitions) that all maintenance records must be electronically generated. I live a small town and the person who services my vehicle sometimes uses handwritten invoices that has his business name already on them. So now Consumer Direct Warranty Service will never have to pay a claim because they know I have some of my records handwritten.

I have had the car in for several repairs and none of them have been covered. On Dec 9th I took the car in because I had no rear wheel drive on an all wheel drive car. The dealer told me the final drive transfer case needs to be replaced. Per the contract it is a covered item. The dealer tried to call the warranty place but no answer, they say to go online and download their form and fill it out and fax it. He does this. The next day they fax the same form back, partly filled out, but with no instructions. We wait and I make several calls back to him and he explains that he has never dealt with this warranty company and they do things in a way other than the industry standard. We finally contact the company via email and it turns out that they could not read the original fax and wanted the form filled out again. The dealer sends the form again on Dec 23rd or the 27th and then on the 29th gets a fax back asking for me to send all maintenance records. The dealer sends the fax to me and I get it on the 31st. It says all records must be faxed by Jan 4th or the case is closed. Now they deny the claim because the work had already been done. They know the work is covered and I took it to a reputable dealer who deals with this kind of thing all the time. The service manager said all the other warranty providers would have had it taken car of on the spot.