consumer direct warranty services

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1 stars
(8)
Category: Automotive

Contact Information
P.O. Box 492727, Redding 96049-2727, California, United States

Phone number: (800) 209-3755
cdwsnow.com

consumer direct warranty services Reviews

Angela Holmes March 24, 2011
Extened Warranty
This company (C D W S) Consumer Direct Warranty Services kept calling me acting like they were from Volkswagen Jetta selling extened insurance for my Jetta so I paid 2000 on my visa card when I took my car in for service I was denied so I called (CDWS) to cancel my warranty they sent me my canceled notice in the mail but I have yet to get my 2000 back and to top it off I am still not covered I have also sent a certified letter to the billing Dept.
Attn. Billing Dept.
25910 Acero Suite 200
Mission Viejo, Ca. 92691
a 2nd time on 4/17/2009 and on 4/21/2009 still have letter unopen with stamps and dates HOW DO I GET MY MONEY BACK!!!
E Johnson March 9, 2011
Denying claims
I have warranties on both of my vehicles with this company. I have made two claims and both have been denied. One for a transmission and one for an alternator. I have the same story as everyone else. I want my money back. If there's a lawsuit involved or any help someone can give me, please do.
nledge December 28, 2010
Claims Denied
I purchased the warranty on 4/15/2008 and had not used it until recently. I have had two claims denied regarding airconditioning to my 2007 Tahoe. The warranty manual states the problem is covered but the company has denied the claim. They stated the reason for not covering the air condition problem was due to the size of my tires, which are factory tires. They requested a picture of the VIN # and tire size, which we sent. The return email from the company had no leg to stand on when it came to the tires. So, the next email is now requesting copies of maintenance services, once Jiffy Lube sent everything, the return email states, they want customer coopies, as if what Jiffy Lube sent was not enough!!! I am tired of dealing with this company and I want my money back! Any information would be greatly appreciated in regards to this company!!!
Lucia826 December 14, 2010
Not covering "covered" items.
I purchased a warranty on 12/24/08 and paid it in full - and it was a sacrifice, for sure. I bought it from U.S. Fidelis (Missouri) who has filed bankruptcy. I have made three claims and two were denied. The only one covered occurred while I was still paying on the warranty. After it was paid in full, nothing can be done to reach this CDWS outfit. Everything is by fax or e-mail. Some of the numbers do not even work.
Porter Johnson III October 22, 2009
auto warranty refund
Why does it take so long to get it cancelled, when it was credited within minutes? Now I'm paying extra, on interest rates on my c card!
woodrow ward September 15, 2009
frued
took my 2003 dodge truck that had this warranty services to my local dodge dealer to have the noise in the rear end check out and they told me that the penning bearrinng was out so called the c.d.w.s and they turn me down because the services department did not state that the parts was not broken the bearring was turn out so because it was not stated broken it was not cover but the part was warnout but it cost me out of my pockett 801.00 if you get acall from them rember that it must be broken to bo under the warranty not warn out
Kimberly Cain June 29, 2009
warranty scam
Vehicle Services Inc who sells Consumer Direct Warranty Services called me and sent me postcards a dozen times because my original extended warranty was expiring. Represented themselves as working with the dealerships, sold me a warranty that is in fact useless because they will not honor what they claim they cover. Everything is "worn" not broken. My waterpump leaks and it is "worn" regardless of the age. The dealership said that they never cover anything. When called for authorization, they always turn down the claim stating it is worn not broken. when I purchased this warranty I was told that if I did not use it I would get my full refund ($3500) but I may be only able to get $1500 if certain conditions are met.
Their warranty booklet does not differentiate between worn and broken.
latishia kemp June 19, 2009
they lied and kicked me to the curb
They called me about 3 yrs ago and said they represented extended warranty coverage for our car. That our original coverage had just run out . They said they covered certain major parts of my engine and if there would be any problems, they would pay for services, to have it fixed. I've made payments every month and have never missed not one of them. I took my car in to be fixed due to some knocking coming from my engine, now they tell me, their not reliable to cover payments to have it fixed because it was due to ware and tear from driving my car. which they never told me this in our orininal agreement. Now its going to cost me $4, 000.00 to have my van fixed because it needs a new motor, including $675.00 for the dealership taking my motor apart to find the problem. I drove my car in and now have to have it towed out and can't drive it any more, because they had to take the motor apart to see what was wrong with it and it can't be put back together. They told me it had to be broken or crushedor shattered into pieces in order for them to pay for fixing any part that was damaged. I payed all this money and they ripped me off in my time of need, due to what they call wear and tear.

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