I have been trying to get my gas turned on in my new residence for 2 weeks first they told me there was an investigatin because meter was romoved because of last tenet. I finally got them to turn it on for me, or so I thought. They told me they could not reach me at my number and the next date was a week away, fine it was set to install10 28 08 between 4pm and 8 . I wajted in cold house till 9I called company several times from my cell only to be put on hold for 15 min at a time they told me to wait because they would be comming. I went home got up at 630 emailed them then I called they said they woud be there bet 9 and 4 again I waited I called and they said supervisor would call me still nothing. they said they could call till 9 pm after last night I know they go on emergency only calls. I still dont have a clue to when their going to do this I have a heart cond, and copd I have to move but I cant move into a cold house please please help thank you Lynn Carter