I am an un-happy consumer that puechased a 12 pack of Diet Pepsie from a Family Express Gas Station. When I picked up the 12 pack to carry it out of the store, the packaging fell apart at the supposed carry handle and all the cans fell out and more than one hit my foot. The packaging the totally insufficient for carrying. Please contact me @ 219-871-9114 or 0967 West 1000 North, LaPorte, IN 463509. Thanks, your response will be greatly appreciated.

I went to the website of Acai Berry Products website addr: www.total-cleanse.com and ordered the Natural Acai Berry Dietary Supplement "Risk free trial for $4.95 for shiping and handling. A week or so later there is a charge for $69.95 automatically taken from my debit card, I thought I was just signing up for a risk free trial as the website indicated. I called their customer service number 1-800-278-3620 and spoke to a rep by the name of Nick Wright who advised me when you sign up for the risk free trial it enrolls you as a preferred customer which they will send you products and bill your account $69.95 automatically whenever they send me the products. I explained to him, on the website it just say "Risk Free Trial" and when you enter your name, address and credit card info, it tells you you will be charged $4.95 for shipping an handling but it does not say you're going to be automatically charged for more products that they will send and enroll as a preferred customer. I was under the impression I was going to try this product out and if I liked it I will then order the product, Nick indicated that was not the case. Nick stated I needed to have read the Terms and Conditions which shows at the very bottom of the website, per Nick the information is indicated there. I asked for a refund because I have not received the product and I do not want it, Nick indicated he cannot give me a refund but he will cancel the membership as a preferred customer and will not bill me any further. I was not satisfied because I don't want the product, so I went to the bottom of the page on the website which is where the terms and conditions were located, and there is a link that says " Refund And Exchange Policy", when you click on that link it states, "To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-866-320-0038, chat live with a customer service representative or send an email to [email protected]. I call the 866 number to let them know I'm geting ready to receive the products through mail and I want to return them for a refund as soon as I get them, please provide me with the RMA number so I can get my refund. I was told by a rep name Allen, I couldn't get a refund through them, but he stated he could give me another phone number to ask about a refund, the number that Allen was giving me was the 800 customer service number that I had originally called who stated they could not give me a refund. I decided to send an email to BBB so they can see that this company is providing Deceptive Advertising, they should put under "Risk Free Trial" free for 14 days, see Terms and Conditions. I'm not the only person this has happened to, just go to google and put in acai berry products or go to ask.com and put t in under search acai berry products and there is a whole list of complaints. Also you have to wait over 30 minutes to reach a customer service rep. Thank you for yor time. My email addr is: [email protected]

My home phone worked but did not ring. After 4 calls (9 hours) I finally got someone to schedule a home appointment. They were supposed to come to my home on 3/25 before 1 pm. At 12 noon ZI called and they had no record of anyone coming to my home. They re-scheduled me to WED 26TH (SAME NO-SHOW) .THIS HAPPENED AGAIN ON THURSDAY. Finally on Friday, I spoke to someone who saw the pages and pages of my calls, got in touch with dispatch and I was put on the "Hot List" This is a priority appointment level. Finally Friday at 7PM. I was told that no one was coming. Saturday I could not reach any one. After 26 POLITE calls and 7 e-mails they showed up at my home on Sunday at 10 AM unannounced. The Tech was polite and promptly replaced my ONT fiber optic box on the outside and the service was restored. I obviously asked what was the REAL reason I was screwed around for 5 days. I was told confidentially, that they are short-staffed and the management refuses to pay overtime, so they just break appointments, as they did with me.
Now that I have service, Im trying to find the correct e-mail address to send a formal complaint AND A BILL FOR MY SERVICES. I lost 3 days pay, and It will POSITIVELY come off the bill .I plan on filling out a form with the FCC after I finish this post, as well as a certified letter to as high a person in Verizon, as I can find.
Unlike me in the past, I was an ABSOLUTE GENTLEMAN all of the calls, never abusive or nasty. If anyone reading this has the right e-mail for this problem, pls contact me.