A friend held my car while I was Deployed. Around mid November my car was
towed from her apartment complex, due to my tags expiring. Since I was out
of town, I did not know this & I be couldn't be contacted. I came back
around 1/2011 finding out what the problem was. CPS stated in order for them
to have kept the title, they had to pick the car up from the towing company
& I had to pay the towing & storage fees accumulated, in order to retrieve
my car. I quickly paid, the roughly, $1900 to get my car back, which I have
now. On or about 2/21/2011, I pulled a credit report & noticed that my car
payment was reporting a repossession for 12/2010 & 1/2011. This concerned me
because I have never been late nor missed a payment since I've had my car
(8/2007), my payments come out via allotment directly to CPS every month. I
got in contact with CPS (2/2011) letting them know the problem..was told an
email would be sent to HQ. I called back a few days later to follow
up...nothing. I called HQ & spoke to Diana who said she would talk to her
manager, but it was company policy if a car was picked up FOR ANY REASON, it
was a repossession. Later, I was told the manager agreed to correct the
information reported. On 6/8/2011, I pulled another credit report...my
report states that not only was my car repossessed, but I have been 90 days
late with my payments twice. I have NEVER missed a payment nor have I EVER
been late...I have my Military LES & CPS statement to prove this. All while
my car was sitting in storage at the towing company and with CPS, my
payments were STILL current. I just want my credit report corrected so I can
buy my house. I'm trying not to take it as far as a law suit. I need help.
PLEASE!

I cannot believe the extreme rudeness and attitudes given when trying to make arrangements to pay. They turn your information around with untrue comments and dates. My husband is only paid every 2 weeks, promised to pay on the 28th of month. My rep Kelly got her supervisor said they could not and would not take a payment then becuase it would be too late. It is 32 days overdue, they have a right to pick up as soon as 10 days late. I told them I am by no means refusing to pay, it will be paid. She gave me the money gram info and said to call asap with the confirmation code when it's paid on the 28th. I never was rude, unpleasant at anytime during this conversation at all. They call me today saying they are coming to pick up our vehicle because I had arrangements for the 24th to pay. I never agreed to that becuase he's not paid then. I asked if they recorded the conversation because no way would I have ever agreed to that becuase -
1. The money would be no good
2. I'd have fees from my bank and theirs
3. You can't give money when there is no to give - that's illegal!
Anyway, she continued to say that it didn't matter if it was recorded or not she had to go with what was on her papers. They will be paid in 2 days when he gets paid, but, she said they are still repossessing because it is late period!! I can understand if I'm refusing to pay or several months behind, but I'm not. This absolutely is not a consumer friendly business and I will discourage everyone I know about this company. Their professionalism should be dealt with. I wish that their was someone at that company that would just hear me out and unfortunately their is none.