These people are uneducated to be dealing with the public. I called and told them my situation, they told me ok we can work with you. Got everthing squared away, oh no I called them today to make a payment and the ugly B**** I spoke with told me I owed $200.00 in late fees????? I have spoken with different people everytime I call and NOT ONE TOLD ME THIS. I told the lady I spoke with that she works with a bunch of DumbA** who obv. dont know what they are doing, she proceeded to call me a DumbA** for not looking at my account or my bank statements!!! OH I can not stand this company!!! They also call numberous times a day if you do not make the payment early in the AM on the day it is due! Can these people really do this? I have also tried search for an email address to contact them with and there is NOTHING! How is this possible?

I currently have a loan with them. Horrible sub humans, they gave people who live in my neigborhood my birth day the last 4 digits of my social and my date of birth. Keep in mind i have little to no communication with my neighbors. The lady who approached me came up to me resighting this information, because she didnot know my name... and she told me who it was that called her. I have filed a complaint with the better business bureau and will file another one. I moved, and wasnt in my new place two weeks and there was some weird guy shooting off question after question, and then put me on the phone with one of there reps. She was calling me to defer one month payment, along with removing all interest for past due (which exceeds my monthly payment by the way) and not to worry about the Irvin people, she was in the FL office. well guess what after paying the amount she told me it would take and paying the 50.00 to get it started... here they come billing me and calling... so how was one month deferred it i owe 3 car payments? File with the Better Business Bureau I know i am.

This is the worst company every when it comes to their collections area. I received a call today from a collections rep to call back 800-979-0842 x2804 about my account. I called her back and she proceeded to advise me I had bounced two payments this month. The first one came back as account not found. I explained to her I called rep and gave bank info and if number was possibly typed incorrectly. She basically told me that was impossible and I am responsible for fee. Then I had made another payment online 08/20 which ended up being taken out of my bank account twice. At that time I had called and spoke to a wonderful Customer Service Rep who was wonderful in assisting me and refunding me the 2nd charge to my account. The collections rep today insisted that my payment on the 20th also bounced so no payment at all was made it August. I asked her why they would refund me if my payment bounced. I told her I even faxed the customer service rep my bank statement showing the payment cleared. She said there are no notes and basically said I was lying. She refused to contact the previous rep or wait on the line while I contacted my bank. She said pay up or else. I was trying to explain again to her but she rudly refused to listed or even check into the situation and ended up hanging up on me. I called the customer service rep back I had previously delt with. She checked into the account and waived any NSF fees and also told me the pmt on 08/20 was coded incorrectly and was not a returned payment. She fixed the problem within 10 minutes. Now why was the collections rep so rude and why couldn't she do the same rather then call me a liar? Customer service is great but collections sucks. I work as a customer service rep and not sure how people can get away with treating people this way.

This company is absolutely out of control. I make the payment month after month but this month when I made the payment, I accidently paid the payment for $4 less that what it was supposed to be. That is right (FOUR DOLLARS) less that the amount supposed to be. They called the day after the payment was made and said this "I suggest you call us today or we are going to repo your car" OVER FOUR DOLLARS. They can kiss my A$%. Does anyone know of any class action lawsuits currently going on with this company that can be joined????

My loan was do on May 11th 2009 but because of my car breaking down and unforseen billing I was pressed regarding my car note...I was told by a very nice csr to call back on the day my payment was do and speak with a supervisor regarding my hardship. I called that day and was told to fax over a copy of my repair order and a signed instllment credit extension agreement. I did just that...faxed one to the sender (management) and one went to the modification department. I was told by management that I was approved for the extension and that my payment wouldn't be due until the following month. note: (I have never missed or been late on a payment)

I go along thinking everything has been handled in a professional manner I even faxed another extension agreement 3days later after getting another call from another cps rep and when I told her what was going on with my account she just advised that I send another fax over the the modification dept. She was pleasent.

However I get a call today at my job from another CPS Rep his name ALBert.
The call threw me off at first and when I couldn't explain the name of the forms that I faxed over last week he stated that I needed to send him a copy of what was sent...I said that I didn't have the paperwork in hand he got even more obnoxious and said that there was no information noted on the account and since I couldn't come up with the forms that I must be making it up...I was livid when I asked to speak with he supervisor he refused and stated that I could have voice mail. I could feel my blood boiling and because I am at my job and I myself deal with customers I refused to get any more upset and chose to end the call by hanging up on this CPS professional and called back to speak with his supervisor...I told his boss what happened and asked them to please listen to the call that just took place between me and this rep. She stated that she would and apologized for the problem I had with Albert..I don't know if these complaints help in these matters or even if these people get written up...I do know that BBB is aware and hopeful that something will be done. We live in sensitive times and I am a firm believer in Karma and how we live our lives and inner act with others will manifest itself in our own personal day to day transactions.

I believe that this will be resolved sooner or later...People are tired of being treated like doo doo...