Consumer Portfolio Services
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Category: Automotive
Contact Information Irvine, California, United States
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Consumer Portfolio Services Reviews
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Sasa
May 2, 2009
unauthorized charges
I made a payment of 490.00 for my auto loan payment to cps on thursday May 1 then the next day while my card was declined I learned that the went into my account via my checking account and took out another 490.00 leaving my account in an overdrawn 100.00, they told me that I would not be able to use my checking account to make a payment because my last check did not have sufficient funds, so that i would have to call in using my visa debit card which comes out of my checking account, but they went ahead anyway and did it even though i had already made a payment, my next payment was even due yet, I have been trying to call all morning the automated system says they open at 9am-12pm on Saturdays, its is now 10:50am and I still keep getting the message"please call us back during out normal business hours" I dont know what to do I called and checked my account and they applied the payment to next months payment, meanwhile my services are gonna be shut off,
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Advocate for the People
April 23, 2009
Unlawful Harrassment
Consumer Portfolio Services is what you call a SUB-PRIME LENDER.It is equivalent to getting a loan with a LOAN SHARK! Their UNPROFESSIONAL, UNRULY MANNER, LAW BREAKING TACTICS, are exactly what you will get with a Company like this... This company's SURVIVAL is by PREYING on those who have filed Bankruptcy and or having financial difficulty! This Company makes BANK by giving you a loan with a JACKED-UP INTEREST RATE! If you are 1 min late you can count on getting SEVERAL HARRASSING phone calls! If payment is not made, (they could care less about your situation) they turn around and repossess the car, they sell it and then you are responsible for the deficeit. HEY DOES THIS SOUND FAMILIAR TO ANY OF YOU THAT HAVE LOST YOUR HOME TO SUB-PRIME HOME LENDERS!?! These people operate the same way! ONLY FASTER! However, you the Consumer has rights! The DC (debt collector) cannot call you at WORK... They cannot call your EMPLOYER... and they cannot call your REFERENCES AND DISCUSS YOUR BUSINESS WITH THEM. They cannot THREATEN and VERBALLY ABUSE YOU, in any way. They cannot say things like " we are going to garnish your wages". Each State has similar but different laws regarding repossession and it would behoove anyone to contact a Consumer Attorney to learn about your State and Federal laws. In California, there is also THE ROSENTHAL FAIR DEBT COLLECTION ACT. It is in place to make sure DC's adhere to LAWFUL and FAIR Business tactics while trying to collect a debt...You may send a CERTIFIED letter to the company requesting they cease the harrassment... You may list any unlawful conduct etc etc... The point is to COMMUNICATE and DOCUMENT. It is a papertrail that validates what is happening between you and this company... (Notice how CPS never records their phone conversations? If they did, by law they would have to let you know) This is how they get away with their UNLAWFUL ACTS! Don't be surprised if they continue harrassing.. The Best advice is to contact an attorney and discuss your situation. Some attorneys are willing to give you 10-15min of their time for free...Good Luck to anyone who has a loan with this Company... your going to need it...
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MS K
April 22, 2009
phone etiquette and overall 4 company
I would like to complain that the company CPS is very unprofessional and uses very unprofessional tactics to attempt to0 retrieve payments. I have a sick son @ home in which I miss alot of work for and fell back on a payment. They could not reach me and contacted my neighbors to have me call them. They have also called every person that knows me and my supervisor advising me to call them. The people their that you speak with have nasty attitudes and talk to you any kind of way... Very unprofessional. What makes them think that I am going to call them back if they act like that... UH NO!!! They are still waiting.
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catwoman34
April 21, 2009
harassing phone calls, visits
They are terrible. They break every sarbanes oxley rule in place. They call my neighbors, get their numbers from white pages, they call my work, they told me to sell my jewelry. They called my daughter names and called me names. They finally took the vehicle, and I feel releived and not afraid of them anymore. Terrible company to deal with during tough economic times.
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Lisaann73_1
April 1, 2009
Phone calls and Late fees
This is the worst car loan company ever!!! your payment is a couple days late they start calling you non stop! I thought most normal car loan lenders at least give you a 14 day grace period before they start calling not these guys oh no! 2 days late they are calling. I also have noticed that every month that you are late on a car payment your late fees go UP! isn't that against the law? Arent the late fees supposed to be fixed amounts? Not go up every month? I am almost ready for them to come and take the car so I can end the headache! they are very unwilling to work with you in any way shape or form. I lost my job in 2008 and took a big pay cut when I got on unemployment and they seemed like they had the attitude hey its your problem not mine and wanted to know what condition the car was in and proceeded to ask questions about the condition of the car rather than try and figure out a resolution to my payment problems!
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angry
March 19, 2009
Harassing and Threats by phone at work
I have a loan with company on a 05 chev impala and i am behind on payments.the company has a represenative calling my work place which is a police station for emergency.I have advise them time and time again not to phone my work place in which I am a dispatcher who dispatch emergency calls.the represenative from Consumer Portfolio ServicesAKA (CPS) will leave messages advising me to contact CPS which suggest there is something involving me with Childrens Protective Services known to most as CPS
I have also been threaten by represenative Ms. Harris she will have the police at my house. When I attempt to tell Ms. Harris I will call her Back she gets beligerant and try to keep me on the phone at my work place.Ms. Harris calls back to back on a daily basis. Even when arrangements are may she and other reps still call my work place as though none of them knows what the other one has arranged with me.I dispatch fire ambulance and police and have told Ms. Harris and other reps that do not call me at work because of the nature of my job.Ms. Harris has even given my work phone number to a person who reposess vehicles and he is calling back to back.
I have advised them on several occasions not to call my work place as much as they do on a continual basis.Ms. Harris has left word with a coworker she need me to contact her so they can pick up the vehicle.
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Billie Caldwell
February 26, 2009
Harassing calls--name calling
I called to get an extension on my payment and the lady told me "Not going to happen". I told her that I don't have the money in the account and she said "Well, clean teh vehicle out and we'll come and get it." I hung up on her because this is the 2nd time she has treated me this way. She called my cell phone and asked why I was being a butthole and I said, "I guess because you were a butthole to me." She said for me to clean the vehicle out, they were coming to get it. I hung up on her again. She then called me again and said "You WILL be walking by sunset tramp."
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Brigisme
February 20, 2009
Harrassment at Work
I received numerous calls from CPS at work. I have told them not to call me at work, yet they are persistent and continue the harrassing phone calls. Yesterday, February 19, 2009, at 2:30 pm, a representative called my job, spoke with my co worker, and conveyed that his company needed to know my supervisor's name so he could send paperwork to garnish my wages.
I called this morning, Friday, February 20, 2009, at 8:25am, spoke with a guy called Ygnacio, he conveyed that he is the supervisor, stop whining, he can contact my job anytime, regardless if I tell him not to call at all, and that he requested paperwork to garnish my wages.
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Barry
January 31, 2009
Awful experience
We purchased an '04 Toyota in June 2007, we immediately requested a change of due date because of how my husband got paid. They never could seem to get our due date corrected and claimed we had a payment due before we had even had the car 30 days, therefore we had a running battle each month because they said we were late and charged fees and penalties even though we were not late. My husband nearly lost his job because each and every month they were calling his work, his home, parents, inlaws and other references. In December 2008 my husband lost his job, with his last check we made a payment on December 29, 2008. Beginning Jan 2, 2009 CPS was calling our home and each and every reference 3 times a day or more. They were rude, insulting, threatening and harassing to each and every person who answered the phone. They left messages with personal information and blatant lies that could be heard by anyone. I started doing some checking online of complaints and the Better Business Bureau, these people are horribly unprofessional we'd have been better off dealing with loan sharks!!! I really really would like to join in a class action suit against this company. I've seen quite a few people suggesting it but has anyone actually gotten this thing started? If so I would love to join the suit and would be more than happy to testify against them as would everyone I know who has dealt with them.
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CASSIE
January 16, 2009
HARASSING CALLS
THIS COMPANY IS HORRIBLE I HAVE A ROUGH YEAR AND I HAVE GOTTEN BEHIND ON MY PAYMENTS YES BUT I HAVE CALLED AND TOLD THEM AND THEY MADE ME SET UP POST DATED CHECKS BUT TO WESTERN UNION THE PAYMENT THEN CALL GIVE THE MTCN # AND THEY WOULD CANCEL THE CHECK AND THEY DID NOT SEVERAL TIMES CAUSING BANK FEES AND EVERYTHING ELSE BUT MY MAIN PROBLEM WITH THIS COMPANY IS THAT THEY CALL FAMILY AND FRIENDS AND HARASS THEM THEY CALL YOUR JOB AND GIVE OUT YOUR PERSONAL INFORMATION. I AM IN THE HEALTHCARE FIELD AND WE HAVE SOMETHING CALLED HIPPA, WHEN I FILLED OUT MY APPLICATION THEY ASKED FOR CREDIT REFERENCES FAMILY AND FRIENDS THEY DO NOT TELL YOU THAT IF YOU ARE 5 MINUTES LATE ON A PAYMENT THAT THEY ARE GOING TO CALL THESE PEOPLE AND HARASS THE MESS OUT OF THEM EVEN THOUGH I PUT FAMILY AND FRIENDS NAMES ANDNUMBERS THAT DOES NOT MEAN THEY CAN CALL AND GIVE THEM MY PERSONAL INFORMATION. I BELIEVE THIS IS SOME FORM OF A HIPPA VIOLATION JUST BECAUSE WHEN A PATIENT COMES IN AND THEY HAVE FAMILY WITH THEM AND THEY HAVE PUT SOMEONE DOWN FOR EMERGENCY CONTACT WE STILL HAVE TO ASK THE PATIENT DO THEY CARE IF THE SURGEON CAN TALK TO THE FAMILY AFTER SURGERY AND TELL THEM WHAT IS GOING. THEY HAVE CALLED MY JOB AND EVERYBODY ANSWERS THE PHONE HERE AND THE CPS EMPLOYEE TOLD MY COWORKER I HAVE NOT MADE A PYMT IN 5 MONTHS( NOT TRUE) AND THAT THEY WERE COMING TO GET MY VEHICLE WELL YOU CAN GUESS EVERYBODY I WORK WITH AND ANYONE WHO WALKED BY THIS PERSON KNOWS WHAT IS GOING ON IN MY PERSONAL LIFE I HAVE BEEN HUMILATED AND EVERYTHING ELSE I BELIEVE IF A LAWYER OR SOMEONE FAMILIAR WITH THE LAW READS THIS COULD COME UP WITH A CLASS ACTION LAWSUIT AND TAKE THESE PEOPLE DOWN
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