I had originally attempted to contact Consumer Reports to complain about the fact that subscribers were barred from using its web-site unless they paid an additional $19. And that is, still, a primary complaint. However, when I attempted to e-mail Consumer Reports by clicking onto consumer reports.org/letterto editor, there was virtually no way to decipher a route by which this could be accomplished. I defy anybody to manage to send an e-mail to Consumer Reports based on the web-site's instructions...impossible. If Consumer Reports were rating its own user-friendliness, it would get a failing grade. Oh, when I clicked onto "Donate" I was transferred immediately to a concise explanation which would be routed directly to the correct Department. Other than donations or subscriptions, people wishing to contact Consumer Reports are out of luck/

Save your money and search on the internet for product recommendations. Consumer Reports is a joke. We bought a washer and dryer, Frigidaire, that they recommended and both are total pieces of garbage. Both have been repaired many times and still work marginally at best.

We also bought a Schwinn elliptical (a CR best buy) and it lasted less time than a Pro-Form treadmill which most people acknowledge is a piece of junk. The elliptical was used probably 20 times since we have it and now it sits in the basement inoperative. I tried to call Schwinn customer service at 7:45PM, they are supposed to be open until 8PM but they were already gone. Gone with my money. One would think that part of CR's review would be how well a company's customer service operation functions but I guess that is asking too much.

Now if you want advice on something scientific like which ketchup their panel of taste "experts" likes the best maybe you should subscribe to Consumer Reports but if you want product reviews that are worth something CR is not the place you want to be.