My gas was turned off Friday for "failure to comply with the meter move out program" (Which I perfer not to participate in but it looks like I have no choice). I do understand it is my fault for not calling in time to cancel the appointment that was apparently scheduled for me and so I did everything I was told to do, including paying $50 for somebody to come turn my gas back on and signing an agreement that I would schedule a day for the move-out. When their tech came out the next day, he took our check and claimed to have turned on our gas, however we found out quickly that night that it was still not on. I called today and advised the customer service rep that I needed them to come out after 5:30pm and was told they would call before they came. My husband came home early from work for this and lost 2 hours of overtime pay. At 8:30pm I called the customer service line again only to be told that they came at 4:45pm and since we were not home they canceled the order without so much as a phone call to us to let us know they had come early. I was then told they now can't come until tomorrow and there was nothing they could do (even though she acknowledged that it did clearly state in the order that they were to come after 5:30). I paid $50, my husband lost out on pay, and yet we have not been able to shower, dry our clothes, or do our dishes for four days. I was willing to excuse one poor service call, but at this point I am extremely upset and a little disappointed that the rep I spoke with wasn't willing to offer me a reimbursement for the "gas turn on fee" when clearly I just paid for nothing but terrible service from people who clearly cannot follow direction or do their jobs correctly.