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CONSUMERS ENERGY COMPLAINT
June 2, 2011
meter reading
My monthly usage for 2010
May-615
June-737
July-694
Aug-167
Sept-665
Oct--541
Nov-2146
Dec-705
2011
Jan-581
Feb-580
MARCH-(22, 763) and a bill for $4, 243.41
APRIL-(11, 806) estimated
May-650 actual read by tech.
We called consumers to tell them there is no way this can be correct so they send out a tech to read the meter .He tells us there is no way possible to have a meter read that high and of course the May bill is right on par with the year except those two months.
But consumers says that the bill will not be adjusted and we owe that amount.
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stefeew
May 20, 2011
bill for service i never recieved
I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a payment plan of over 430.00 per month. ( i can not pay this). But they turned my gas off and i have children and it was winter so i have no choice. I have proof that i did not live at the address they are charging me for. Please help
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tjpp
March 31, 2011
"lost" payment
I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account and still say is due. Have spent much time on the phone with them, they are extremely rude and have no idea what they are doing. I wish we could get another electric company, it should be illegal that i can only use this one.
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yoder 03
February 10, 2011
billing
how is it when u pay your bill for consumers energy they tell you owe 34.00 you pay that and the next thing you know you are getting a bill for 1200, 00 what the hell we have proof that we paid everything and some how they jack up the bill this is bull and now that i can pay that they are going to shut it off
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BB723
January 18, 2011
Budget Plan Scam
DON'T DO THE BUDGET PLAN - IT IS A SCAM! I signed up for the budget plan and for the past year paid $88 a month for electricity. Then one day in December I recieved an auto call that said I had to pay $2000 by the end of the week or my power would be turned off! Due to Christmas I had sent in my payment to them one week late, and according to Consumers due to the late payment I could no longer be on the plan, and had to pay the accumulated remainder in one week. I called and spoke to several "customer service" representatives - I use the term "customer service" very loosly!!! Nobody treated me with any kindness at all - they were all unreasonable and said that there was nothing they could do for me. I am a single mom of 3 kids and live paycheck to paycheck - there is NO WAY I have $2000 laying around - even if I were to accept the fact that I still owe them $2000 after paying them $88 a month over the past year (which I absolutely DO NOT)! They have said that they estimated my Sept., Oct. and Nov bills wrong and therefore are charging me $980 for the month of December. I am SO ANGRY! I have had to contact DHS to ask for help with this bill, but even if they help me that is only $350 and I will still need to come up with $1650 somehow. The only relief that Consumers Energy would offer is to set me up on a NEW "budget plan", but that my monthly payments would be $355 a month! I am so disguisted - but there is nothing I can do, since Consumers Energy has NO COMPETITION! What a Joke!
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yoder 03
January 17, 2011
depoist
back in augest of 2010 my husband was told he had to pay a depoist of $200.00 before he could service turned on at the rental unit we r living in but now that we r buying a house just 6 months later they are telling him he has to pay another depoist they keep messing up the bill as well and can never get a person to talk to you whice gets him upset i think they should transfer the depoist can someone help here
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HEMAWI
January 3, 2011
SERVICE AND SAFETY
ME AND MY HUSBAND SMELLED GAS FUMES IN OUR BASEMENT WE THEN CONTACTED CONSUMERS ENERGY. THEY ARRIVED WITHIN THE HOUR AND FOUND 2 GAS LEAKS IN 2 PIPE CONNECTIONS AND SHUT OFF OUR GAS AND LEFT WITH INSTRUCTIONS TO PUT "PIPE PUTTY" ON THEM AND TO CONTACT THEM AGAIN TO HAVE THE GAS TURNED BACK ON. MY HUSBAND WEARY BECAUSE HE IS NOT A PROFESSIONAL TOOK THE PIPES APART AND TRIED TO FIX THE LEAKS. WE THEN CONTACTED CONSUMERS TO COME BACK OUT AND RETEST WITH THEIR EQUIPMENT TO MAKE SURE IT IS SAFE FOR OUR FAMILY AND TURN THE GAS BACK ON.WHEN THE CONSUMERS REP ARRIVED SHE COMPLAINED ABOUT BEING OUT AGAIN, THREATENED THAT SHE SHOULD "CHARGE US" AND THEN TURNED THE GAS BACK ON WITHOUT COMING IN AND TESTING WITH THE EQUIPMENT LEAVING US FEELING UNSURE AND UNSAFE IN OUR HOME EVEN THOUGH THEY CLEARLY STATE THEY WILL RESPOND PROMPTLY WITH NO CHARGE IN CASE OF A GAS LEAK EMERGENCY. VERY UNPROFESSIONAL AND UNCARING OF PUBLIC SAFETY.
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Sandy498
August 9, 2010
Outraged at bill doubleing
My bill last month was $122.00 this month it more than doubled to $233.83. I called Consumers to inquire why such a huge jump. The woman said it was because I ran my air conditioning and the month of July was the hottest on record in a long time. I explained to her that I am at work all day and that the air is off until I come home, then it is shut off again at night while I sleep. She said that it was because my refrigerator had to run twice as hard to keep the cool temp. This makes not sense to me. If I was home and opening and shutting the door, I could see why it would have to work harder. But with it shut, I can't see such a substancial increase. The problem is, there is nothing I can do about it. Consumers has the monopoly in my area, so my only options are to pay whatever they drum up or pay for whatever they drum up.
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SJean5
July 21, 2010
Billing
I didn't receive a bill (online OR through the mail) for 6 months because they didn't think anyone was living at my new house. I CALLED THEM to ask why, now I have a $421 bill from the past 6 months! Customer service there is TERRIBLE! I've called numerous times to get everything situated and they're making all sorts of mistakes calling them "glitches in the system"- but if something isn't paid on my end, that excuse wouldn't work for me! Now I can't pay anything online, so I have to call every time I need to pay because my bill is all screwed up- waste of MY time! Isn't there another electric company I can switch to in Muskegon????
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philbrewer
December 14, 2009
Overcharging
On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be readjusted. The next day I received an email showing that the amount owed was STILL $241. I called again & was given the same run-around about the bill being readjusted. On 7 Dec they billed my credit card for that amount. These people are either totally ignorant or just plain don't care about customer service since they are a monopoly.
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