My business purchased a building that was about to go into foreclosure. We had a lawyer and a clear title. When I contacted Consumers Energy on Nov 11th to have power turned on they stated they needed to do a credit check so we filled out the paperwork. Today is Nov 30 and I still have no power nor do I have a date when I'll get power. After 6 hours of calling hoping for a positive response, I find out the previous owners had a past due amount and they expect me to pay it before getting power. This is wrong!! I've contacted the Michigan Public Service Commission and filed a complaint. I'm also hiring a lawyer to sue this monopoly for loss of revenue. This should not be allowed to happen to anyone.

My elderly grandmother lives in a house that we own in Michigan. The bills are in her name because they wouldn't let me put my name on them while she was living in the house because I live in California--whatever. We did what they told us to do, which was put the bills in her name, but we would pay them online -- no problem. I noticed recently that her bill went from an average of $250 per month to $1, 200.00 -- a pretty significant increase! So, I called their customer service to get things figured out. After a lengthy discussion about why I was calling and not my mother (who is deaf), they finally began to discuss the details of the bill with me, the HOME OWNER. During this time I was told that I was a liar and lying for mother so she didn't have to pay the bill. I couldn't believe the things being said to me! What I have learned is that for 3 whole months the bill was "magically" switched to someone else's name. Pretty strange because I was still receiving bills during this time as well. The person, we do not know or have never known. During those three months $1200 worth of charges were made. Then it was again "magically" returned to my mother's name. They believe my MOTHER did this to escape having to pay the bill for three months. Did I mention she's elderly and can't hear?!! Which they also said was a scam. So, apparently, for no reason what-so-ever you can have your utilities switched to someone else's name without any proof of residency or lease. I need proof of residency just to get a library card, but a utility bill? No need! Then they can switch it back to the previous person's name without any contact? Apparently, they are so powerful that they just do what they want and make YOU pay for it. For 3 months we were being doubled bill, even though half the bill was in someone else's name. That makes sense right? UM, NO! My guess is that there has been a clerical error on their end, but instead of investigating it, they'd rather act tough and argue with you over the phone, while calling you names and accusing you of scamming and stealing. Way to go Consumer's, excellent customer service! I have refused to pay the bill. There is no way I'll pay for someone else's mistake or someone else's use -- no way. They gave me the name it was switched to and I intend to either find this person or figure out their mistake and them fix it. How can people take advantage of a poor, innocent, old woman who lives off of fixed income from disability and still sleep at night? I just can't believe the way that they treat people. I have never been more offended in my life!

MY SERVOCE WAS TERMINATED WITHOUT RECEIVEING LETTER OF INTENT. OPERATOR TOLD ME THEY MADE SEVERAL PHONE CALLS REGUARDING ACCOUNT THEN LATER TOLD ME THEY HAVE NO PHONE NUMBER ON FILE, SO HOW DID THEY CALL ME 5 TIMES WHEN THEY HAD NO PHONE NUMBER? THEN THEY SAY THEY CANT WAIT 40 HRS TO RECEIVE 85.00 TO KEEP MY ELECTRICITY ON THEY WILL ONLY WAIT 24HRS WHEN TOTAL OWED IS ONLY 193.00 IT SEEMS TO ME THAT THEY COULD WAIT AN EXTRA 20 HRS BUT THEY JUST WANT TO HIT ME WITH THAT BULLSHIT RECONNECT FEE THIS IS RIDICULOUS CUSTOMER SERVICE AND I CANT EVEN GET A MANAGER ON THE PHONE TO HELP ME ALL THEY WILL DO IS TRANSFER ME TO THE COMPLAINTS DEPARTMENT. ITS MY OPINION THAT THEY ARE BEING UNREASONABLE AND THEY DONT GIVE A SHIT ABOUT THE LITLE GUYS WHO ARE JUST TRYING TO WORK FOR A LIVING. I WOULD THINK THEY CAN GIVE A LITTLE LEWAY TO THE CONSUMER ESPECIALLY IN THIS TIME OF ECONOMIC HARDSHIP. MY NAME IS RODGER GAGNON JR. AND THIS IS MY COMPLAINT.

There is only one source To receive Electric and Gas to my new home and its the monoply Consumers Energy. How can They tell Me I cannot Get service when i have never in my 35 years of life had service threw Them?

I have a 14 and 11 year old living with me and They are telling me I am responsible for a bill from my Wife that had the service turned on before we were married and at a different address also I am only one on the Lease therefore how is it that i have to pay her $600 bill before service is on?
I can't access her bank accounts, I can't access any of her accounts anywhere so how am i responsible to pay them?

You tell me to get a Notarized copy of lease and come in person i did. You call me 4 days later telling me thats not good enough now.

I don't see how this is Legal?

How can the people Fight back? How does it come down to the Monoplys making the laws? The lady at consumers told me IN Michigan its the law that I have to pay my Wifes Consumers bill even though it was her bill before we were married and we are seperated. I just want my kids to be able to take a warm shower in the morning before School. Thats if we wake up in time with no alarm because we have no electricity. How do they expect someone on unemployment to pay someone elses bills. I don't owe them money how do they decline me service?

Consumers Energy has THE WORST customer service around. I too, got tricked into not receiving paper bills, just because I went online to make payment arrangements. We have moved and while in our previous home I went online to make an arrangment, our bill was behind and current was due. Times are hard. Anyway, I made the arrangement, made a payment, then I received a shut off notice. I called them, (waited on hold for at least 20 minutes), then they said my account was so delenquint, I could not do payment arrangments and they wanted the full balance. Why do they think I made arrangements?? Any way, I am still paying on that. meanwhile we received the bill for our new home, an "estimate" reading of $470 something, we were not moved in yet, but owned the home, no lights, no heat, no tv, washer, dryer, etc. I tried to call, on hold for 15 min, lost signal on my phone, lost patience, hung up. Fine, we'll pay it. This months bill is $677. we are not home during the day, we turn the heat down to 60 up to 65 after we get home. tv not on a lot, no excessive anything. Newer home with great air tight windows, newer furnace, not drafty anywhere. Furnace not running constantly. Of course I can't call without waiting an estimated 30 minutes. WHO has 30 miutes to sit on hold. Oh, and when I try to pay online for the other house, when I log in, there is my balance, when I go to the payment page, it says CURRNTLY NO BILLS!!! WHAT A JOKE!!!