You have failed to pay for the lease of the "underground pool" that, you say, extends into our property. We believe it's been about 4 years sense Consumers Energy has paid

It took Consumers Energy from the end of May to the middle of August to "retire" the gas hookup to my 95 year old mother's house. The gas had been disconnected and I needed the gas totally shut off before the house was demolished.

My mother was questioned about why she wanted the gas off. It is difficult enough for her to lose her home without those that don't understand questioning the validity of the 'retirement'. We worked hard to empty the house to prepare for the demolition and because Consumers Energy took so long mother had to pay an extra months rent.

I live in another state and had to stay in another house when I was in Michigan. I left message after message and did not get a reply to my requests for a return phone call.
Fortunately the demo guy knew the ropes and was able to get to get Consumers Energy to do the job.

I have requested that Julie Havert or her supervisor return my emails and phone calls to no avail. I just want people to know the lack of consideration by Consumers Energy.

In January I asked to be put on a budget plan I was given a confirmation number for this and my first bill came in at $111.00. I paid the $111.00 then my next months bill was not reflecting the same thing. I called on it right then when I received my bill and was told to give it till next months bill to show the budget plan to go into effect. This went on for three months every month I would call thereafter once again and all I got was from them saying MAM YOU HAVE TO HAVE A ZERO BALANCE! At the time I first made the initial call in January I was on the budget program and was told after the thrid month that my bill was supposed to be $121.00 So I started paying them the $121.00 every month and it still never showed on my bill as being on budget. This has been an ongoing battle with them from Day one! They now since then Have SHUT ME OFF!
They are now telling me that I now owe them a security deposit of $150.00 plus there charge of a reconnect fee I believe of $50.00 for a grand total now of $541.00
Why should I be shut off due to neglegence on there part. I not only paid above and beyond what my bill was for the last few months but Consumers has refused to rectify this

Another issue I have had with consumers is for over 3 years I had complained about a leaky gas meter and they sent people out to look at it and told me it was "NORMAL" Well I had a heating contractor finally come out to my house in January and he told me to call consumers immediatly to report it again saying that a contractor had been out and he also stated that I am paying for this leaking gas. Someone actually had come out that same day from consumers and replaced my meter and he even said I was paying for the leaky gas. So I called consumers once again and was told that I am not paying for the leaking gas and that consumers energy was eating the cost and so I asked them then why are my bills lower now than what they were before the new meter? All I kept getting from them was that I did not pay for the leaky gas and was told by 2 contractors that I infact was paying for it and consumers did absolutley nothing to rectify this problem.
When a customer is told by a company that you are on budget plan and is given a confirmation number, I would expect that to hold up to an agreement. I honored the agreement by paying the $121.00 per month why are they REFUSING to fix this? This is not my fault at all on either issue and now I have 4 kids WITH no hot water, NO DRYER, no stove or heat in any way shape or form because of a clerical error on there behalf. I AM CURIOUS HOW MANY OTHER PEOPLE THIS HAS BEEN HAPPENING TO.
This is not the first time I have been asked to be put on a budget plan and it not been done I have had my service sut off 3 times in the last 2-3 years due to this...

About seven months ago, consumers energy gas company started billing an unpaid gas bill-my sons-to my account. My gas bill is always paid, but they issue a shut-off notice to me every time they do this. They've got all the proper information to make this stop, but they won't stop. He hasn't paid it, which doesn't have anything to do with me-but they keep putting his bill on mine, trying to make me pay it. Like I said, this has been going on for months now. Short of getting a lawyer, what can I do about this? I'm trying to get ahold of channel 7's action news to help, but it seems impossible to get in touch with them, and I'm at my wits end. If I had any extra money, I would pay the damn thing just to make them leave me alone, but I have no job, it's affecting our relationship and my girlfriend's health, and we barely make it on my girlfriend's ssd income. But this situation shouldn't exist in the first place. I NEED HELP, SOMEONE PLEASE MAKE THESE IDIOTS AT CONSUMERS ENERGY STOP HARASSING ME!!!