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S. Steenbergen
April 28, 2011
Not informing a customer their connection flight was cancelled.
At counter of Continental Airlines getting my boarding pass to New Jersey, and the one that will take me to NH (final destination). Also handed a blue card for me to pick up my luggage at first destination. Ive never seen this before, but did not make much of it. Once I got to NJ, and viewed the infor for my connection in a few hours, it was CANCELLED. It was the ONLY fight cancelled. Went to Customer Service and was told the next flight was available the next day!!! They could get me to Boston however. Took that flight, and had to pay over $100 just to get home. Called Customer Service. When I asked why the person who handed me the 2 boarding passes and the blue tag, failed to let me know my connection was not running, Ms. Pace could only say she could not speak for them. I has a place to stay in Nebraska, and would have preferred waiting overnight there versus some unknown place, and according the Ms. Pace "at your expense". Well if Ms. Pace cant answer for the company she is representing, than why take the calls only to say "Im Sorry". THATS IT. There is no one else I can talk to over her. REALLY? I had the right to know that my connecting flight was cancelled before I went. I was denied. I would like to be fully compensated for the ticket I paid for involving Contiential. I expect to be treated fairly, and repspectfully, unlike the tone and frustration I got from Ms. Pace!!! complaint number #4814513
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