Just wanted to share my lovely flight experience with everyone. Since Continental feels like there is nothing wrong with sitting next to a dog barking (no, not yapping, full on barking) I thought I'd post this truly wonderful experience. Cliff notes...

Woman next to me had a dog under the seat. Didnt realize until we took off in which the dog didnt stop barking for 6 hours, non stop. No, this was not a dog for any type of disability, for that Id be sympathetic and wouldnt complain. When I called Continental to complain, it was like I was a bad person. I am not an animal hater. I have had and currently own pets. However, I wouldnt be so rude as to take my pet across the country on a plane without sedating. And, no, this is not the same as a crying baby (as I have a child as well. And, there was no where to move since EVERY FLIGHT is always booked solid or overbooked. So, would it be ok for me to play a movie without headphones on level 10. Or maybe blast music for every row to hear? Or, maybe every hour set my alarm to get up and scream? I couldnt sleep, I couldnt concentrate to read, even with bose soundless headphones. I just was fuming for 6 hours. Continental, shame on you for allowing this to happen and doing nothing! I am a frequent flier, this is no way to treat your elite fliers.

Jeffrey A Smisek... you are the President and CEO of Continental. How about you sitting in coach on a coast to coast flight and listening to dog barking. Would that fly for you? Maybe then you would change your policies.

Bought tickets for a wedding and the wedding got canceled.Unemployed and will not give me a refund even though I explained the situation to them and they have 2 months to re-sell the tickets they told so sorry we can not help you. Then you should change you phone number to 1-800 we couldn't care less about you .We have your money and we are keeping it. Never fly Continental airlines again in my life. Buyer be ware.

arrived at airport on july 19th only to find out expressjet (run by continental was going to be so late my connection in houston would be missed.Employees had no answers to how i would be taken care of in houston upon landing nor my staying an extra night in omaha.decided to stay in omaha with no help from continental, came back next day the 20th.was told at the check in 40 minutes before departure that the plane was on time(an outright lie).got to gate 19 only to find out the plane was 10 minutes late with a delayed sign(not an employee in sight). once plane arrived so did employees.was told oh you have plenty of time(another outright lie)and was treated rudely.it was a madhouse scene once we arrived in houston as we were told to go to the front of the plane to disembark or wqe would miss our connection.the worst airlines ever!

Continental Airlines recently lost a bag of mine filled with irreplaceable possessions. This bag was a carry-on bag –not a checked bag, a carry-on –and was moved without my knowledge or permission from the overhead bin. No one has seen the bag since.

This took place on my way to Rhode Island to attend the graduation ceremonies for members of the Initiative to Educate Afghan Women. The First Lady, Mrs. Bush, was scheduled to be there and so, due to the nature of the events, I had packed some good clothes and jewelry and decided to take everything in one carry-on. A flight attendant helped me place my suitcase in the overhead bin a few rows away from my seat as the bin above me was taken.

After the plane was taxiing down the runway, I was informed that the Continental staff had moved my bag -- supposedly to the lower storage area of the plane. In order to find out whose bag it was, the Continental staff had gone into my suitcase and, from my purse, they got my return ticket and my name! Yet they did not have enough sense to at least give me my purse or to see if I needed anything (such as my medication) or wanted

anything (such as my jewelry) from the bag. Although they knew from my ticket that I had a connecting flight in New Jersey, they still didn't gate check my bag, which would have allowed me to retrieve it upon exiting the plane at Newark to make my connection to Providence. Instead, they told me that they had checked it all the way through to Providence and handed me a handwritten number. Unsurprisingly, the bag vanished, along with my jewelry.


This is the most bizarre action I've ever known an airline to take with respect to a passenger's carry-on luggage, and may well be the most egregious case of airline carelessness you have heard.

Still, it doesn't stop here. Now Continental is claiming no responsibility and has retained Fulbright and Jaworski to fight me. They asked for receipts of all items over $100, which I told them I did not have, so –per their request and suggestion -- I supplied them with credit card statements and personal letters from the store managers who have records of my purchases. I believed that Continental had agreed to honor this information, but absolutely nothing came of it.

They took entirely unnecessary, unapproved, unilateral action over which I had no control and which directly resulted in the loss of my property. There was nothing I could have done to have prevent this, and now they choose to pay exorbitant legal fees rather than compensate me for the loss they caused.

I took a Continental flight from Ontario, CA to Houston, TX, my final destination being La Guardia, NY, with my wife, and a year old baby. When I arrived at La Guardia at noon, the baggage containing baby care items--almost all of what we brought on for our baby to survive winter, food, clothes, gifts and memorabilia-- was missing. We were callously told by Continental baggage staff to wait until arrival of the very final flight of the day from Houston at midnight. We waited for extra two hours for our luggage until the next flight came over from Houston. There came no luggage. It was February and the weather was windy and nippy cold. There was only one or two seating areas at the airport, near the building entrance, far from the baggage claim areas. Cold wind blew in when the building entrance door opened, while we were waiting. Our baby started to sneeze and blow his running nose. We felt totally uncared for and abandoned: "There are so many Continental flights from Houston. So what?" Continental staff also yelled out loud at my wife, "Why didn't you put his boots on the baby?"
We also noticed that there were left a quite number of luggages unclaimed for on in-coming Continental flights. There was also a few people lining up at Continental service window at La Guardia--small and stuffy--upset with whatever had happened to their luggages, including a pet owner who had to borrow a pair of scissors from a Jet Blue service window, Continental's neighbor, to cut a plastic belt to open her pet cage. We heard Continental service staff slight the pet owner, saying, "You can go get one from Jet Blue". The pet owner was crying when she was finally able to open the cage for her pet.
We checked into the hotel, at loss over what we had seen and heard. We called Continental's delayed luggage "resolution" center, as had been told to. A woman by the name of "Kathy" or "Cathy" came on the phone, saying, "You called us three minutes ago...It takes one hour and half to clear once the luggage arrives at the airport". "K(C)athy" also told us that Continental would also sue us. We were totally mistified and dumbfounded.
We decided to seek an opportunity to speak with a supervisor, if there was any. We were told that there was no supervisor. After making a few attempts, however, there finally came on the phone a female supervisor. We asked, "What if we already lost our luggage, instead of its being just 'delayed'?". The supervisor told us, "I don't care about 'what if's...Do as I tell you". She then slowly and sarcastically told us what phone number to call--1-800-335-2247--the same number we had been calling over and over. She snapped off our conversation, and hung up saying, "I really need to go. Good day". We felt insulted and infuriated.
We also heard a number of other angry verbal exchange in the background while on phone with the "resolution" center. The "resolution" center has an automated option to press for baggage missing over 25 days. 25 days! Continental still has no record of checking in our luggage at all, anywhere, anytime, up to this date. Continental initially told us that the baggage would be coming in on the next flight, and, if not, would be delivered to our hotel: "Don't worry. We deliver it to you. So don't call us". This never happened. We still have no news at all about our baggage after checking out of the hotel one week ago, where we stayed for one week. Everytime we call 1-800-335-2247, all that we ever hear is that there is no "update". No update is an update.
Continental also told us that they did not "guarantee" luggage delivery at the time the passenger disembarked their airplanes. We were also made to wait for one hour to speak with their busy "Customer Care", only to be rerouted to the same "resolution center". We were told, "You are in a wrong department". It is annoying to hear the "resolution" center ask, "What can I do for you today?" Do what? You lost our luggage! Get it back! It is also annoying to hear repeated use of "sir". You do not mean it!
We had to spend our own money to replace lost items. Cost of flight, of course, will not be reimbursed.
This was an inauspicious flight to begin with. The service counter agent at Ontario discourteously told us to remeasure our carry-on baggage, whining about waste of paper over some baggage labels that their own machine printed out. The carry-on was of legal size. The agent also tried to have us remove some contents into the baggage that has now become lost. Thank God we did not do so.