Have already written a complaint a/b Continental's service. Just adding on - that when I submitted a written letter to Barbara Adams your Customer Complaint Manager a/f all the inconveniences & insensitivities that I experienced she had the audacity to mention that we will be sure to provide better care when we service you again. Where is the compensation for people's hard earned money? Where is the consideration to a human being's rights & privileges? This seems to have been flown out the window in Continental Airlines! I was appalled at the staff's treatment that day of my flight!! Furthermore, why would I want to patronize & promote an airlines that disregards its passengers? We know you're out there to make a buck, but at least have the decency to conceal this with some politeness in your human relationships.
I was waiting to receive some compensation in some shape or form from your complaint center, a voucher, reimbursement of money spent for purchase of new ticket which we discussed was dealt w/ horrific security issues, instead of an empty letter filled w/ nonsense!

I have been a very loyal customer to Continental for a long time. I am writing this letter with utmost regret. I was on Vacation In Europe from 14TH through 22ND, my travel to Europe and back was on Continental.

I would like to let you know that I had one of my worst experience while traveling on flight C0-21 back from London on 22nd of May. I was traveling with my wife and 4 kids, one of the passenger family who was sitting near to my wife’s seat generously exchanged there seats to keep us all together, as my 2 kids were sick.

The Drama started then, one of the flight steward who saw my kid with red marks on his face went back and told the air hostess (I believe she was the lead) that the kid has some contagious disease. The lead came to my wife and talked in a insulting manner, asking whether the kid is having measles.

Then was the worst thing I have ever seen in any airline, it was time for lunch, and a hostess came with some food and mentioned it is a special order for someone, she asked me whether I am Mr. Khan, I mentioned those people moved to seat 33 K-L. This hostess went back, after few minutes she delivered the very same special order food for my daughter, this hostess knew this food was not for us. Without knowing my daughter opened the food, she mentioned that the food taste wired and she didn’t like it. When the general dining serving started, I mentioned my daughter got the wrong food, and I requested for regular food for her. This hostess did not only say that she cannot give the food, she said it is a Muslim diet order, and it is meant for us. I had to shout at her, and I told her when she came with the special order food and asked for “KHAN” (The other passenger) I did direct where Mr. Khan was sitting. Absolutely this is in a way was a purposeful profiling on me and my family and a demonstration of hate towards a religion.

Meanwhile this hostess missed giving food to my son who was sitting between me and my wife, when my wife requested to give food for him, this hostess went mad, and said she cannot give any more food for us (she might have thought she already gave food for my son), she made faces and instructed other hostess not to give food, all the passengers near by saw all this dram. Is this the way a hostess been trained to behave in from of 180 passenger?

This is shame for this great nation and for a leading airline service provider to treat /profile passengers of different color and religion differently. I work for a very reputed firm, who consider Continental as a partner, I am forced to take this matter up to the top.

My son asked me “dad why you picked continental to Fly”. I heard my 7 year old daughter telling her mom that she will write about this “mean behavior of Continental hostess “on her school journal.
If you need me to identify the hostess for you please feel free to reach out to me.

I made airplane arrangement with carnival Cruises, 4 tickets coach from Newark, NJ to Miami Fla. cost 896.00. not even 24 hrs. afterwards I called Carnival and canceled the cruise. I called the airlines and they said the tickets were none refundable the same ticket were 350.00 apiece just going a closer distant from Newark to Orlando Fla. charging 1400.00 for the tickets, plus 50.00 a piece for changing, that 200.00 and 15.00 to carnival, for which they no nothing of this charge. This is 60.00. I think this is out terrible that a person over 60 or any age has to pay , double 920.00 more. Total ticket 1,816 for seats that are coach and cramped and a shorter distance.

I have flown with Continental for many years and have had few problems. I am disabled and am on social security disability. Continental Airlines changed my flight day and time recently when returning from Oklahoma. I had to pay the hotel $142 for one extra night that i was not expecting. I would be glad send a copy of my hotel bill if that would be necessary. I was suppose to come home Sunday June 24th and it was changed to Monday June 25th. I even tried to change the flight back to Sunday.

People beware!!!

Sent: 14 Jun 07 10:35:31
To: <[email protected]>
Cc:
Subject: Flight Experience
Message: RE: CO Flight 1144 on 6/8/07

Originally scheduled to depart at 5:25 pm, this flight didn't take off until 5+ hours later. Delayed from the start because of late arrival from Washington, passengers began boarding at 6:50 pm (appx.) and then sat on the runway for nearly four hours. I understand there are always delays with air travel, and I know these things are often difficult to control or predict (weather, computer glitches with another airport, etc.), but my major complaint was with the way this delay was handled. The communication system between the pilot and the passengers was absolutely non-existent. Every announcement from the pilot was unintelligible, and even the attendants were having trouble getting accurate information. No one seemed to know anything, which only exacerbated the situation. One woman behind me was completely out of control, and while I won't defend her actions (frankly, I just wanted her to shut up), I can't say I blame her. We were all being kept completely in the dark about the situation.

Finally, after several hours of waiting, the plane returned to the terminal and some passengers got off. No announcement was made; no one was told if they would be able to get back on again; and no clarification was made about baggage for passengers who did decide to get off. It was just a desperate and strange situation. Only by asking one of the people who nearly got off the plane did I find out that you would not be allowed back on the plane if you got off.

I fly frequently with Continental (nearly one trip per month), and never has the communication system failed so miserably. I understand the reluctance to share bad news, but in this case it would have been much better than sharing no news and provoking passengers to behave in such an irrate and desperate manner. Continental can do better than this. It's not that difficult. This was a very poor decision on someone's part, particularly in light of the Air Passenger's Bill of Rights pending in Congress. The situation will only get worse if Continental doesn't figure out a better way to communicate with its customers and deal with bad news.

Our original flight was scheduled to land at 7:05pm; I don't think we landed until sometime after 12:30am, but it could have been even later. It was truly a horrible experience.

Flight Number: 1144

Flight Date: 6/8/2007

Approximate Departure Time: Evening

Origin: Newark
Destination: Chicago Midway

Airport: Newark
Date: 6/8/2007
-----Original Message-----

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Sat 6/16/2007 7:54 PM
To: [email protected]
Subject: RE: Flight Experience

I am sorry you were inconvenienced when our schedule was interrupted by the inclement weather conditions at (CTYAPT). Unless the airport is shut down completely some aircraft will be permitted to depart and arrive. Typically, runway usage becomes limited during inclement weather as outlined by air traffic control, and each carrier must make the difficult decision as to which flight will be delayed and canceled to accommodate the situation. This is not an arbitrary decision, and we use a state-of-the-art computer system to help determine how to minimize the fewest number of passengers. As soon as it is safe to do so, our onward transportation should be confirmed.

For more information on our commitment to you during irregular operations, please visit our website at http://www.continental.com/web/en-US/content/customerfirst.aspx

Regards,

Herman Ulmer
Customer Care Manager

TRACKING NUMBER: A00003059917-00017860347
______________________________
-----Original Message-----
From: Heidi Schwartz
Sent: Sat 6/16/2007 9:38 PM
To: [email protected]
Subject: RE: Flight Experience

If you read my letter carefully, you would have noted that I clearly understood that the delay was unavoidable. My complaint was with the method--or lack thereof--of communication between the pilot and the passengers. It was simply inexcusable. My husband and I will consider other options for our future travel plans if this is the best canned response you can provide.

Please read the letter and comprehend its meaning. While your team communicated so poorly, I feel my message is quite clear.

Sincerely,

Heidi Schwartz

P.S.--It's so obvious this is just an automatic form letter and your didn't pay any attention to the content of my letter. You couldn't even bother filling in the information at the end of the first sentence:
"I am sorry you were inconvenienced when our schedule was interrupted by the inclement weather conditions at (CTYAPT)."

How ironic that this comes from the "customer care" department, when it's obvious you don't care at all. What a pathetic way to run a business.