As a new widow, I decided to go away on my first Christmas alone. Continental lost my luggage & it was not returned until 3 days after I arrived home. Meanwhile, I was forced to shop with shoes which were not walking shoes. I fell & hurt my hand & wrist, was without clothes, etc I spent the entire week (cruise) crying & extremely depressed. Continental has refused to even consider that they caused a problem. I do not have a prescription plan & need medication. I have been using CO as my main airline for many years & they're fine if you don't encounter a problem. It used to be my whole family's favorite airline but not anymore.

Me and my husband are VERY frequent travelers. I have had the honor of trying out almost every single airline international to Narita Airport due to our frequent vacationing there. This Xmas me and my husband and 3 year old son decided to fly Continental for the very first time. We will NEVER fly them again, under NO circumstances. First I'll start with their employees lack of customer service skills at the Atlanta Airport Continental counter where we checked in our bags. We tried to upgrade our tickets to First or Business class for our connecting international flight out of Houston. We were very rudely told..."That would be way too much for YOU to pay...it'll be like 2500 a ticket." Incident#1. After landing in Houston to connect on to Narita, I asked the Continental rep there where she proceeded to tell me the prior price we were quoted was FALSE and it wouldnt matter because the other classes were full anyway.

Once boarding the plane I had the distinct honor of meeting the rudest flight attendants I have EVER encountered. On a 15 hour flight we had the pleasure of a flight attendant passing hot coffee over my sleeping 3 year old. After no response from the dirty look I threw her, she proceeded to leave the hot coffee pot on the cart RIGHT next to my baby during a turbulence storm. I had the joy of catching the pot as it fell and almost hit my son. I can assure you if the coffee had fallen on my son, the other flight attendants would have had the displeasure of pulling me off their coworker. And Continetal would have heard all about it in a lawsuit. Incident #2.

A male flight attendant pouring coffee on the OTHER side of the aisle, spilled hot coffee all over my husbands white sweater and acted like it didnt even happen and went on about his business. As my husband yelled and asked, "what the hell is wrong with you people? And dont you know you just ruined my sweater?" this male attendant nonchalantly states "Oh I'll go get something for that." 15 minutes later after the stain sets he comes back with tissue. Incident #3. And the last incident I will gladly share with anyone of foreign origin in any language. Before we landed, some Japanese customers had taken down a few carry-on items.

Now, I know from frequent travel, its much easier to take down small bags you stowed away prior to landing because you'll be able to deboard faster. I'm pretty sure they had the same knowledge. So, if its common sense to me and these international customers why would the male attendant, completely taking advantage of the fact that these ladies COULD not understand much english, ask, "Why would YOU people do something like this? Are you stupid or something?" Now apparently because there was a majority of japanese customers onboard, he must have forgot about the Americans onboard who could speak english. Like me. Where the hell do you pick these people to hire? I have NEVER in my entire life met flight attendants who lacked any customer service skills. I am so disgusted with Continental as a whole.